Rebel Energy
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Absolutely crap service
After months of emails from Rebel offering a meter upgrade I decided to take them up on it. I'm on an economy 7 Tariff which was made clear to them prior to them changing my meter as I have a storage heater and hot water tank which I store heat / heat water during off peak hours. They changed the meter on the Friday and for the whole weekend the off peak electricity was not working so i was unable to have any heating as I'm not in a financial position to use my heating on constantly during the day during peak hours. I call them on the Monday at 8am as I'm Working from home and cold, as I have been all weekend, assuming that there was an issue with meter set up and requested that someone be sent out asap to resolve the issue which i was told they would arrange. I don't hear anything back from them so i call back, speak to another advisor explaining the situation for them to tell me that someone has changed my Tariff. Why this was done only God knows and i was told that they would change it back and will let me know when it was done. Few hours go past and have not heard anything so i call back as i want to make sure that this is done before the end of the day so i can be assured my storage heater will work that night as i also suffer from damp and mould and was told it would be done. And guess what, It has not been done so its now 4 days I'll be without heat in winter due to no mistake of my own and cannot understand why this issue was not rectified straight away when the issue was a result of Rebel Energy Edit - received a call from Jason who was a great help unlike the customer service team and resolved the issue within hours. Very thankful to him for his efforts.