Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Great service from Jamie today. Wish the app had the credit or debit amount with your energy bill.
Date of experience: March 25, 2025
Siziphiwe was very helpful on the call in explaining my contract and providing useful information I didn't know for instance, she advised on how I can take the meter readings when my contract starts without me asking. My experience today was good, the reviews on here make me a bit worried but I hope everything goes well through out the contract.
Date of experience: March 24, 2025
I contacted Rebel energy customer service today and spoke to to a lovely lady and her name was Zizipho Mapukata she was polite friendly and professional in the way she sorted my problem out, thank you
Date of experience: March 24, 2025
US
I'm in a formal dispute with Rebel. I was with this company for most of year. I was happy with service. We agreed I pay 59£ a month in bills. If I could give 0 stars I would. In recent months, I have identified multiple discrepancies, including usual meter reading within a short period. Its potential overcharging, and un explained outstanding balance. My bill was £59 a month, they have increased it to 440. I live in a small one bedroom apartment. Its not possible, I'd spent that much in a month. I have asked for a breakdown of bill, this has not been provided. They just send me a copy of my bill, which I already have. I asked for an engineer to check my meter, they quoted me £135. It's their responsibility to make sure my meter working, why should I have to pay for this? They told me to check my meter to get accurate reading. I asked for instructions on how to do this. It doesn't work. If I can't access accurate readings of my meter, how are they? How are they deciding my bill is 440? Steer clear of this company. I have already gone to Citizens advice. I' m building a case to take to Ombusman. They are already being formally investigated by Ofgem, so you know, they are doing something wrong. I don't know who has tasked this company, with providing the general public with electricity. I wouldn't trust them to look after a goldfish. I am absolutely outraged with treatment I had from this company. If anyone else is is in dispute with Rebel, please do reach out to me. I think we need to create a forum to discuss this company, and spread awareness about them so other customers, don't fall into their trap. Do not trust this company, they are unprofessional, incompetent, they do not care how their actions affects customers. Rebel aren't the rebels, the customers having dispute with them are.
Date of experience: March 24, 2025
I had a call today from Janine @ Rebel, I've been trying to sort out an issue with them for a couple weeks now and everyone was just sending me somewhere else. She called to ask about my account balance and after we sorted that she was so helpful with my other issue I have been having! Thank you Janine!!!
Date of experience: March 24, 2025
