Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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I had an absolute pleasure speaking with Nathi this morning. He helped me solve my problem and he was very kind.
Date of experience: March 27, 2025
What a really helpful and polite young lady Celeste who helped me straight away with my question about my bill. Thank you
Date of experience: March 27, 2025
I had a great experience speaking with Nathi today, he was incredibly helpful and answered all my questions thoroughly. His knowledge and professionalism made the conversation smooth and enjoyable. I appreciated how patient he was and how he took the time to ensure I understood everything. Overall, it was a positive interaction, and I feel much more confident moving forward. Highly recommend reaching out to him if you need assistance!
Date of experience: March 27, 2025
Following my review on 17th March and Rebels response to it stating “they were concerned and wanted to get things sorted” guess what’s happened? NOTHING!!! They’ve done nothing!!! They’re full of empty platitudes. Respond in a fake caring manner so anyone reading reviews before switching might think their customer service is good. I had a request for additional information, I.e account number, which is in the subject line of that review, along with the complaint reference number 🙄 I now look forward to the response to this one. I’m resigned to the fact that this is all going to OFGEM REBEL - you are a damned disgrace!
Date of experience: March 27, 2025
I spoke to Janine today and she was extremely thorough and patient when explaining everything to me. She was kind and friendly and I couldn’t recommend her service more! Thank you.
Date of experience: March 26, 2025
Nosiviwe was a pleasure to talk to today, really helpful and efficient
Date of experience: March 26, 2025
Rebel energy The customer Service was excellent polite and very helpful. Keeping me up to date of what is happening. Until I received the appointment for the engineer to fixed the gas meter.
Date of experience: March 26, 2025
Nathi was so wonderful to me. I was really pleased to talk to him. He is the first one who I got really nice in Rebel Energy. I didn't get rid of my problem but I am hoping that Nathi would do something better for me. Thanks a lot, Nathi, you are so kind.
Date of experience: March 26, 2025
Terrible service overall, what a nightmare. They did not close my account correctly, despite me sending over exactly what was asked of me. This was two years ago. Instead of contacting me, they went to a debt collector to try and get £5K plus from me, for unpaid bills. Despite not living there for two years. I managed to sort this, but no apology from either the debt collector or Rebel. So I contacted them to highlight this terrible service, and to ensure my account was closed for good. They've now closed the account, and said I have to pay £110 (66p per KWH is insane btw when I've been paying 25p per KWH since I moved out and switched), but no actual empathetic or genuine apology for the two months making me sick with stress about potentially having to pay £5000.
Date of experience: March 26, 2025
