Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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My gas meter has been broken since December 2024. It is now March 2025 and after numerous calls and emails, I am still waiting for an appointment for someone to come and look at it. This is seriously the worst customer service that I have ever experienced. I will never use this company again.
Date of experience: March 24, 2025
Nathi seems to be the employee of the year as other people same as me have had their problems solve thanks to this person, I have just called, he was polite patient and very professional, confirmed my problems have been shorted without any delay. Perfect
Date of experience: March 24, 2025
Was supported by Shaziah Hendrick and she gave really detailed information regarding my queries with courteousness and professionalism
Date of experience: March 24, 2025
Nathi was great and assisted with my query promptly. I appreciate the support.
Date of experience: March 24, 2025
very helpful and co-operative. Replied to every queation in detail
Date of experience: March 22, 2025
US
I am writing this review on behalf of a worker named Nathi. I have called up Rebel Energy many times prior and never had my issue solved however for the first time by some miracle, Nathi came along and helped me straight away. Thank you to him for being so kind helpful and lifting a weight off my shoulders. Leticia
Date of experience: March 22, 2025
My adviser today was amazing,all my unanswered questions were answered keep up good customer service job well done.
Date of experience: March 22, 2025
