Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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They are very prompt in response and sorted out my issue and queries in no time.
polite-quick response-answered my query
I regret signing up with Rebel Energy. I had hoped to secure an apartment and use them as my energy provider, but unfortunately, I didn’t obtain the apartment. I have contacted them numerous times to inform them of this, and they promised to refund me. However, one month later, I have yet to receive my refund. Despite customer service informing me that my account has been closed, I was surprised to receive an email this morning stating that I will be charged for a second month. Do not join them; they will frustrate you, and it is difficult to reach their customer support.
Great costumer service , replied within an hour every time I contacted them . Easy process and very good prices
Neals was very professional and knowledgeable about products and services. Very good customer service 10/10.
she was very calm and understanding, she attended to all my questions Smoothly.
Just signed up to Ebico / Rebel energy. Cannot really give a review, as I have just switched over. But have had very positive communications, spoke with an agent ( De-Juan ), extremely polite, and very good customer service skills. So all positive at the moment.
Always able to get on to someone. Service is great and hassle free
