Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Fezile was really helpful and answered all our questions with relevant information
De-Juan was efficient, polite, clear English,cheerful, and understanding. Thanks for sorting out my minor issue De-Juan.
De Juan was of great help! He helped me a lot as well as providing extra info.
We have had rebel energy for a few years but I have been asking for months why my bills are estimated and not read by the smart meters, Rebel said the gas smart meter is faulty and doesn't send any readings and the electric smart meter only sends the odd reading. I also phoned and emailed quiet a few times and it seems Rebel customer services is useless as when phoned one time I was told they had 2 electric meters on my account but we only have 1 which I sent a photo of. I kept asking for new smart meters and reminded them of there legal obligations but still it was estimated or I had to take a manual reading. Now I have had enough and moved my energy and Rebel have decided to block it as they have issued a estimated bill and I will not pay it until they take a accurate reading so I am missing out on cheaper energy from my new chosen supplier. If you have a choice don't use them there customer services are in India somewhere and you can't speak to anyone who can sort things out. I have tried to reply but failed so trying it this way. If your customer service is as good as you say why did you not sort the issues out with my smart meters ? every time I called your CS they said we will escalate the issue, nothing happens so I call again and your CS says it wasn't escalated, God knows how many times i called.. So every bill i had was estimated or I read myself never once was a smart meter reading was taken because they don't work and may i remind you again it is Rebel Energy legal duty to ensure they work correctly. Rebel are a waste of time and will cause you nothing but hassle.
Daljit was very helpful and gave me all the info I needed: very much appreciated
