Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Written to them again, as no reply to my first email. There is seemingly no way of declaring a property empty with them. I am currently awaiting sale of a flat, it's empty so usage is zero, told them it's empty and keep getting automatically asked to submit meter readings. The website link was completely broken for submitting, the resulting reading which I managed to do via the app was then after deadline and got a whacking estimated bill through. They keep chasing for payment, automatically of course, despite not responding to my email. I'm only with them as the previous occupants. Simply amateurish.
Date of experience: March 27, 2025
Spoke with De- Juan, who was incredibly helpful. Allowed me to ask lots of questions I had and explained everything in full. Can’t fault the customer service one bit!
Date of experience: March 27, 2025
Incredibly unhelpful. Slow response for emails and no help whatsoever regarding the problems ive been having. Impossible to get hold of when you call them too. I Wont be using them again.
Date of experience: March 27, 2025
Joining up company called rebel energy. Taking my first payment on the day or signing up. Four days later, they went bankrupt.
Date of experience: March 27, 2025
Five star experience with Charlton today! He not only helped me with my overpayment but also based on my usage history he changed direct debit for me. Extremely professional and polite! Thank you Charlton for your assistance!
Date of experience: March 27, 2025
I called to sort out a change of circumstance and I received nice and clear help letting me know what I needed to do, that was explained nice and easy to understand. THANKS
Date of experience: March 27, 2025
