Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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I spoke to Shaziah Hendrick this morning about my readings for both gas and electricity for March. Also primarily asked her how my gas reading for the previous month, although just up by one digit was so much. She patiently explained about the usages and the standing charges with clarity. She's very professional with good people skills and customer service!!
Date of experience: March 7, 2025
This has been a painful experience for my family and I. Complain logged with this company, no one has since reached out to explain anything, I have called again and been promised I will receive a call afterwards, still nothing. the only thing I have gotten is a message of a 100% increase yet again of my bill without explanation or attempt to resolve my complains. i found out they didn't receive meter readings from my meter for January yet no one called to say anything. I still got a bill which I paid, since my complain they have moved all kinds of figures around to justify the bill as I can see on my account online. Still, no explanation, its sadly looking like this my have to be resolved by the ombudsman before I terminate any connection with Rebel. Please be advised everyone.
Date of experience: March 6, 2025
Great service and quick response and solved
Date of experience: March 6, 2025
Yet again, a very efficient service. Thank you Nathi. Tony Zananiri
Date of experience: March 6, 2025
I am very happy with the support Neal provided. I have had an on going issue between Octopus and Homebox/Billing better for over 3 months now and Neal sorted everything for me today. Due to the great customer service support I have decide to stay with Rebel Energy and not go back to Octopus Energy.
Date of experience: March 6, 2025
He was very professional,patient and resolved the issue and queries
Date of experience: March 6, 2025
Terrible experience with Rebel Energy! They repeatedly miscalculated my bills, overcharging me significantly. Even after I moved out of my apartment, they refused to refund my account balance for over six months. Despite multiple attempts to contact them, they chose to remain silent. Completely unprofessional and unacceptable service! Avoid at all costs.
Date of experience: March 6, 2025
US
I had an issue with my direct debit and spoke to a person named Louise from the collections team. She was very helpful and professional, and I am very happy with how she resolved my issue. Thank you, and keep up the good work!
Date of experience: March 6, 2025
