Rebel Energy
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Offered me lower bills then doubled it…
Offered me lower bills then doubled it 2 weeks later. Gave me a cheaper quote than British Gas so i switched over and within 2 weeks I got a message saying they had 'reveiwed my usage and needed to increase my bill' they more than doubled it and won't let me access my account, despite asking multiple times. I closely monitored my last account with british gas and the usage was no where near where they are claiming it to be and only feedback I get when I complain is 'we do ths so your account will be in credit in case you use more than your current direct debit' I do not get a say in this. Useless wish I never swapped. Edit to reply to response - you still haven’t acknowledged that you doubled my payment. I used to check my usage and I never used as much as you are quoting. You also seem to have missed out the fact I still have no way to access my account to look at my usages with you. Seems convenient so you can dictate my usage to me without argument.