Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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The lady on the phone was spot on, very professional and polite. I was able to rectify the reason for the call.
Date of experience: March 12, 2025
I call to get my bill resolve. Janine was very helpful and professional in the the way she handle my case. The matter was resolve. Brilliant person who made my day. Many thanks Fitz
Date of experience: March 12, 2025
US
🚩Worst customer service ever! They will make fun of you, they will make sure you suffer and comes around thousands of times to get your query sorted! Also you can’t reach their management as they won’t give Lou any contact details. Also you will always get unbelievable bill and I never recommend setting up standing orders. I ended up switching the supplier. If you need any more information regarding my experience with rebel, I can provide with email and call records as proof. Not recommended!!!!! PS: adding details as i want this to be helpful to people before they decide to go ahead with rebel. 1. My bill with my traditional meter was £70 to £90 each month according to the meter readings. But once they installed the smart meter the bill was unbelievably high. We asked to clarify and sort out this problem but it never happened. Each and every call I made was ended up dragging around 22 to 42 minutes as they have put me on waiting to see if I give up on the call. Then I wanted to switch the supplier but rebel has blocked my account by switching even there was no due bill or anything pending from my side. At last I have requested the details of Rebel management to talk about this but customer care team never shared any details or passed my request to anybody further. Later some weeks,Then there was just one person who really wanted to do the job and sorted the matter whose name was Neal. Refer the complaint numbers 338352, 338443,338352,347516,347661,348886 for further details. Never go ahead with Rebel energy unless you want to drain yourself from dissatisfaction, disappointment or get your stress levels up
Date of experience: March 12, 2025
I spoke to Jaydrin today about the missed direct debit payment set up last month. He explained to me what happened and suggested next steps, including offering to give me a call the following day to finalise the practice. I am only giving 4 stars because this could have been done in the first place, when I initially spoke to another customer service representative from Rebel Energy.
Date of experience: March 11, 2025
Owethu at Rebel was polite, efficient and solved my issues quickly.
Date of experience: March 11, 2025
Owethu Ndabambi. I have been making payments since January but it’s not reflecting on my account but when I made the call she sort it off.Thanks for listening and solving my complains,on checking my app now I can see the payment as reflected
Date of experience: March 11, 2025
Good company. I never have problems and they are very organised. Good people in customer service with Good english.
Date of experience: March 11, 2025
