Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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US
Ive been trying several times to request for refund and im glad that finally Anthony is patient enough and helpful to sort out everything to have my request settled. He promptly reply and he is very accommodating and reassuring that he will do his best to address my concern. I truly appreciate your help.👍👍👍👍👍👍
Date of experience: March 11, 2025
Just received an email from Nawaal (Rebel) regarding my query who was sorted out.
Date of experience: March 11, 2025
US
I had a call with the Rebel Energy team, and I’d like to express my appreciation for the excellent support provided by Siphokazi Dlamini. She was extremely helpful in resolving all my issues, setting up my account seamlessly, and providing clear guidance on both fixed and variable tariffs. Their patience and detailed explanations made it easy for me to understand my options and choose the best plan. Thank you for the outstanding customer service—I truly appreciate the professionalism and support!
Date of experience: March 11, 2025
I spoke to Abenathi about understanding my billing system and the amount being charged and he explained in a polite and lovely manner, very professional. I had a better understanding afterwards and he sorted out my issue including emailing me the link to the website to download the app. Thank you
Date of experience: March 11, 2025
Abenathi was extremely helpful on the phone with me this morning. I was having some trouble getting my meter readings on my smart meter display and he was very friendly and professional in helping me solve this issue!
Date of experience: March 11, 2025
I am happy with the service from De-Juan
Date of experience: March 10, 2025
Nathi was extremely helpful and resolved my issue quickly . He was very friendly and also apologetic regarding the mistake that had been made with my bill even though he hadn’t made the mistake. Thank you Nathi! It was a pleasure.
Date of experience: March 10, 2025
Outstanding customer service
Date of experience: March 10, 2025
