Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Phakamani what a lovely guy very helpful sorted the issue swiftly evenhad talk about our daughter's etc which is nice he deserves a bonus get his daughter a nice gift well done Phakamani and blessings to you and your family
Date of experience: March 21, 2025
US
New customer to the company, and had not received an energy bill in last 4 months. I called after 2months and was advised the property had an outstanding bill of £400+, I requested an invoice from the accounts dept who didnt respond and the deadline for paying the outstanding amount - without being issued a invoice - had come so I followed up on my email and then emailed the help desk. My issue was picked up by the friendly and professional Sarah W. Who not only managed to rectify my issue and remove the erroneous additions, but kept me informed of actions taking place through the process. in under an hour everything was resolved. sometimes you just need the right person to help you, Thank you SarahW!
Date of experience: March 21, 2025
US
I had a long-standing billing issue that took quite some time to be addressed. However, I appreciate that Nawaal ultimately stepped in and helped resolve the problem by updating my meter reading and generating an accurate bill. While the process was frustrating, Nawaal’s assistance in the final stage was professional and efficient.
Date of experience: March 21, 2025
US
Thank you Fezile, I have had a long time issue with my bills and wrong usage charges, have spoken to different staff without solution. The last staff I spoke with before Fezile complicated the issue more, speaking with Fezile gave me clear picture of the whole issue and he was able to clear off the wrong bills. I hope this will be a permanent solution. Fezile was brilliant in communication and patience.
Date of experience: March 21, 2025
US
I had a query with regards to an outstanding bill from Apr-Aug24, where i wasn't living at the address and my ex was with her new partner, therefore making her liable. Finally, this has been sorted, thanks to Nawaal for his help.
Date of experience: March 21, 2025
I spoke to Siziphiwe and she spoke nicely, and professionally. She explained the situation and advised us on what to do as the system was down at the moment.
Date of experience: March 21, 2025
Great experience speaking with Phakamani this morning who helped me understand my bills and updated my direct debit in accordance to my usage. He also followed up with an email offering extra reassurance which was a lovely touch. Very friendly, very knowledgeable and patient as well as very polite
Date of experience: March 21, 2025
Most things are OK with rebel Energy I do feel updates and reviews could be put into place far more Quiker and understanding for the consumers.
Date of experience: March 21, 2025
