Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
No description available yet.
Website
rebelenergy.com1,000 total • Write a review
Kelsey was an amazing representative, answering all my questions deftly and resolving my issue on first contact
Date of experience: March 22, 2025
While I have already had issues with Rebel and most of their customer care team, after onky 2 months as a customer, Fezile wad a breath of fresh air. Knowledgeable and helpful. More of this please.
Date of experience: March 22, 2025
Fezile is super friendly and patient, very happy with the help, thank you!
Date of experience: March 22, 2025
Amazing service really helpful and solved my issue! Fezile was very kind and explained the full process.
Date of experience: March 22, 2025
Spoke with Nathi this morning from rebel energy have had problems with billing not happy with rebel energy themselves but after having an apology with lack of communication from themselves Nathi was straight talking solved my issue
Date of experience: March 22, 2025
Fatima was very patient and talked me through the things I needed to do
Date of experience: March 22, 2025
What a lovely person Fez is! He was courteous, patient , helpful and most importantly professional. I was considering signing up with a competitor but after a conversation with Fez, I have changed my mind. He is a credit to your organisation. Thank you
Date of experience: March 22, 2025
They scamming me for £267 and I’ve never even been a customer of them
Date of experience: March 21, 2025
