Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Been using rebel energy and have always been courteous and polite and easy to get hold of.
Date of experience: March 21, 2025
Really good phone call. Answered everything i needed to know and the gentleman was more then happy to help
Date of experience: March 20, 2025
Janine was a star, she was so helpful explaining my bill and very efficient helping me pay it. The wait for customer service wasn't that long either. Thanks again!
Date of experience: March 20, 2025
I can't say enough good things My experience was so satisfying Janine was so friendly explained everything to me in a language I could understand Sorted out my problem and gave me advise I so needed It hasbeen a long time since I felt my needs had been met
Date of experience: March 20, 2025
US
New customer to Rebel and was welcomed by a lovely lady called Janine who answered all questions and shared information I needed to know. I then spoke to Hazel from customer services who was also able to help me, and my account was completely set up within a handful of minutes. Thank you both.
Date of experience: March 20, 2025
US
Had an issue with my bill , it was much higher than I had anticipated. I then contacted Rebel Energy, and spoke to Rhys . He was extremely helpful and resolved my query swiftly. Rhys provided excellent customer service and was very patient whilst answering the numerous questions I had . All in all one very satisfied customer.
Date of experience: March 20, 2025
PhakamaniG was very helpful in sorting out my direct debit, he was very polite and friendly, he ensured my problem was resolved quickly and I was very happy with the result.
Date of experience: March 20, 2025
Staff member Phakamani was brilliant, so much more helpful than the last person I spoke with at Rebel. Cleared up confusion I’d had around my bill and how to use the credit on it, and got my direct debits recalculated.
Date of experience: March 20, 2025
Spoke to Siziphiwe Matwa about issues with my account and was very helpful and kind with my issue
Date of experience: March 20, 2025
