Simon was great!
Simon was great, very professional and personable. A credit to the service.
4.6
Excellent
1,000 reviews
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Review summary
RAC Mobile Mechanics is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Richard
Richard - ID 5009 turned up to within a few seconds of the expected time given by the app. He got straight to work and identified the problem. Very professional and informative. He did not carry the battery i needed, but he got the vehicle started so i could drive to local garage.
Great swift service
Great, professional service from George ID: 2376. Very knowledgeable and courteous
Excellent customer service
Excellent customer service
Company details
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Contact info
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Website
rac.co.uk
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
MD
Thank you Clint for your highly…
Thank you Clint for your highly efficient, knowledge, professional help. Thank you! 5343
Date of experience: July 17, 2025
M
Mollins
US
Fabrizio patrol number 4353
Fabrizio patrol number 4353 was great, he helped us and kept us informed about everything he was doing. Took us to the nearest Kwik fit to have our car repaired straight away. He is a credit to your organisation and you should be proud to have him working for the RAC.
Date of experience: July 17, 2025
M
Mac
US
Disappointing Service That Doesn’t Meet Members’ Needs
I am extremely disappointed with the RAC service. When my car wouldn’t start, I had to wait eight hours for a patrol to come out. Although they managed to get it started, I was advised to take it straight to a garage. Like many people, I couldn’t get a garage appointment the same day, so I followed the advice as best I could and waited for the earliest slot. Now the car won’t start again, and despite the fact the fault hasn’t been fixed, RAC are telling me I have to pay an additional charge for recovery to the garage simply because I couldn’t take it in immediately. It is unreasonable to expect members to secure same-day garage appointments, and it feels like you’re penalised for something outside your control while paying for a service that is meant to help you when your car breaks down. RAC’s service simply doesn’t meet the needs of people who rely on their cars daily. I expected support to get my car to a garage to be fixed properly, not to face extra charges after already waiting eight hours for assistance that didn’t resolve the underlying problem. I expected better from RAC and will be cancelling my membership.
Date of experience: July 17, 2025
TA
Tim Abel
US
Awful company-thieving, disorganised and terrible service
Broke down in the Lake District - had to climb a mountain to get signal and then couldn’t get a real person on the phone. Had to download an app, pay the £40 call-out surcharge before reporting the problem and then told on the app that it would be up to 8 hours before someone would come. This kept getting pushed back throughout the day until it was saying 12 hours which would have been almost midnight, at which point I had to sort the problem out myself - luckily found a local farmer who helped. Disgusting to not prioritise someone stuck in the middle of nowhere. Then driving back my tyre exploded. Went through the same process and paid £40 to be told that they couldn’t help and I had to call a 24/7 tyre service who did the job instead. I made a complaint and they agreed to give me 2 x £40 refunds for the services they didn’t provide - but it’s been two months of pestering them now and they’ve only refunded 1 x £40. I know it’s not a lot of money but it’s the principle of it - they constantly say the money is on it’s way but it’s not - disorganised and completely inept. I wouldn’t recommend anyone use them. What’s more - when you’re in an emergency you really want to talk to a person on the phone - to fob you off with an app is disgusting, especially making you pay upfront before they even know what the problem is and whether they can even help. It’s just opportunistic and greedy.
Date of experience: July 17, 2025
BM
Great Service From The RAC
I have to say how pleased I was with Nathaniel who changed my punctured (pretty much destroyed) off-side rear tyre with the space saver tyre. He was informative throughout the process, checked the other tyres and recommended that when I got a replacement tyre that I also change the near-side rear tyre. I was very pleased with the service from the RAC from my first contact to being able to safely drive home,
Date of experience: July 17, 2025
GW
Professional indepth checks to…
Professional indepth checks to establish engine faults and helpful honest advice
Date of experience: July 17, 2025
JP
Super quick response time & a very…
Super quick response time & a very pleasant & helpful mechanic that was extremely competent.
Date of experience: July 17, 2025
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