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Review summary
PSA Finance UK Limited has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I have been using PSA Financial Services Limited for two years now following a recommendation to seek advice on ameliorating all of my work pensions.
Raividas Jay has met with me to undertake a review of my pension plans and the trends for each year as my financial circumstances might change occasionally.
The meetings are informal and are geared towards securing the best outcome for me rather than anyone else so is truly independent of other interests which is great.
I would highly recommend them as a company and for the support their staff provide.
Plus que lamentable refus de stellantis de modifier une date de prélèvement pour le crédit voiture prélever le 31 le salaire est virer le 2 ou 3 donc découvert tout les mois 👎 malgré 3 appels et un courrier rien à faire je suspend le prélèvement et saisie le médiateur ce jour
La experiencia perfecta, Pascal el vendedor de Carza, muy atento, me ha acompañado en mi primera experiencia con un Peugeot 2008 híbrido automático, de momento la experiencia genial.
Lo mejor la atención de Jordi del concesionario Opel de Mataró. Sus explicaciones y seguimiento correctísimo. Acabo de comprar el coche así que espero todo siga bien.
sono molto amareggiata nel constatare la totale inesistenza di un servizio clienti, se li chiami rispondono che per tutto il mese di agosto i contatti devono avvenire per via telematica. Questo mese hanno effettuato un doppio addebito della rata, non constatando che il pagamento lo avevano già ricevuto!! e l'ho fatto tramite il loro sito!! una vergogna!! ora ditemi come fa una persona che vive da sola a pagare affitto, bollette e spese, se gli vengono addebitati ingiustamente 2 rate di un finanziamento, che ha già pagato oltretutto!!! da denuncia!
dégouté ils ont pris du retard dans le traitement du dossier ils m'ont prélevé deux échéances le même mois
avec 4 jours d'intervalles et ils m'ont prévenu 3 jours aprés par mail des prélévements Quand je télèphone pour avoir des explications ils raccrochent au nez
J'ai mit une étoile vraiment par générosité,il mérite zéro voir moins des employés qui se permette de vous juger par téléphone inapproprié.
Une honte.ca vous harcèle par des coups de téléphone et sms sans cesse.
À fuir
Psa, (stellantis) finance are ruthless. Don't care about your situation. You miss a payment and they cancel your agreement without prior warning then send you letters with different dates on. I Was with this company for nearly 7 years, 2 new cars. Never missed a payment until hours at work dropped. Phoned to make 2 payments and they refused to take the payment. This resulted in me loosing my car! I had 4 payments left on the agreement and my balloon payment at the end. They requested I surrender the car or I could go to court. They have now sent me a letter requesting nearly 5grand as outstanding on my agreement. This is laughable, they have took the car and billed me for that aswell! They will be selling the car at auction so making more money. They are requesting this amount to be paid without me knowing how much they have sold the car for. Disgusting company and Ruthless. I will be seeking legal advice.
In March of this year I took out car insurance with PSA.
on 26/03/23 I received an email from PSA Insurance informing me I was eligible to claim for a free Angel Dash Cam with this policy. I awaited the email enabling me to claim this promised free gift. As this was not forthcoming I contacted PSA, and Stellantis customer services. I was given the telephone number of another company said to be managing this free gift claim on PSA's behalf. Each time I rang it the automated system cut me off. I repeatedly range PSA and Stellantis customer services to inform them off this. On one occasion the cutomer service rep 'phoned the sister company managing the free gift claim, confirming the automated system cut him off.
I subsequently emailed Stellantis' CEO. The email was bounced back tome. I then emailed Citroen's CEO. I did get a response, albeit to signpost me back to Stellantis.
I 'phoned Stellantis customer services on 26.05.23. I spoke to a customer service rep. She promised to phone me back on 26.05.23. She did this, however, did not leave a phone number. The number displayed on my mobile call log was simply an automated message confirming her previous call. nothing else.
I have today telephoned Stellantis customer services. the customer services rep I spoke to said there are no notes on Stellantis' system re: my phone conversation on 26.05.23. I gave him the name of the person I spoke to on 26.05.23. He informed me no-one with that name works at Stellantis customer services.
Having banged my head against a brick wall so to speak for the past 2 months, albeit to no avail as I have been prevented by the shambles I have faced from claiming the said free gift, I am now ablout to lodge a formal complaint with the Financial Ombudsman Service (FOS). I have no alternative.
Our lease agreement came to an end. PSA have tried to imply we haven't adhered to our agreement and tried to charge us a fee. When we asked them to prove that we our this charge, they sent out all our paperwork, paperwork that proved no money was owed. When we tried to go back and explain / challenge we were told our case is closed, the money is owed and go to the FOS if we dispute this. We have gone to the FOS but in the mean time the supposed outstanding balance has been sent to debt collectors. Disgusting.
Sinverguenzas, pague mi última cuota del coche el día 31 de Marzo, a las 12:40. Y me reclaman 31,31 por retraso. Se hizo transferencia el 31, y vencía el día 1, esto se puede acreditar. Hartos ya de enviar correos y justificantes y ni caso. Yo pague con vuestra carta de pago, golfos.
This should be a zero star review but it won't allow me to post it as such.
I had the most awful experience with PSA Finance and Free To Move Lease after leasing a car with them from 2016-2018 - yes it was that long ago and I still had to call them today regarding a letter with false information.
They are absolute cowboys. When it was time for my car to picked up at the end of the lease their third party car collection service (Mannheim) were not given my correct address to I was given a penalty of £100. On top of this I was charged for near non-existent scratches and "damages" to the car.
I went to Citizens Advice and then to the Financial Ombudsman who were able to bring down the final amount I had to pay them.
After finally paying them last year I was still receiving letters this year to say I had an outstanding balance because they are completely inept at their jobs.
DO NOT LEASE OR BUY WITH THIS COMPANY.
You will regret it.
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