PSA Finance UK Limited
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Abysmal customer services
In March of this year I took out car insurance with PSA. on 26/03/23 I received an email from PSA Insurance informing me I was eligible to claim for a free Angel Dash Cam with this policy. I awaited the email enabling me to claim this promised free gift. As this was not forthcoming I contacted PSA, and Stellantis customer services. I was given the telephone number of another company said to be managing this free gift claim on PSA's behalf. Each time I rang it the automated system cut me off. I repeatedly range PSA and Stellantis customer services to inform them off this. On one occasion the cutomer service rep 'phoned the sister company managing the free gift claim, confirming the automated system cut him off. I subsequently emailed Stellantis' CEO. The email was bounced back tome. I then emailed Citroen's CEO. I did get a response, albeit to signpost me back to Stellantis. I 'phoned Stellantis customer services on 26.05.23. I spoke to a customer service rep. She promised to phone me back on 26.05.23. She did this, however, did not leave a phone number. The number displayed on my mobile call log was simply an automated message confirming her previous call. nothing else. I have today telephoned Stellantis customer services. the customer services rep I spoke to said there are no notes on Stellantis' system re: my phone conversation on 26.05.23. I gave him the name of the person I spoke to on 26.05.23. He informed me no-one with that name works at Stellantis customer services. Having banged my head against a brick wall so to speak for the past 2 months, albeit to no avail as I have been prevented by the shambles I have faced from claiming the said free gift, I am now ablout to lodge a formal complaint with the Financial Ombudsman Service (FOS). I have no alternative.