PSA Finance UK Limited
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Completely incompetent company with poor customer service.
Complete farce when I handed my car back! Initially PSA invoiced me for excess mileage incorrectly which they acknowledged was an error. For some reason which they have still not explained to me, this led to them taking additional money from my account which they were not owed (without my authorisation). PSA advised me to cancel my direct debit so they couldn’t take any more money and then sent me a letter saying I still owed them money and it had gone to the litigation team. I’m pretty sure this is what made my credit rating drop 15 points! 8 weeks after submitting a complaint they still had not responded and no-one seemed to be able to tell me what they’d done wrong with my account. Finally resolved after another phone call to them but this was 3 months after I’d handed the car back! I will never have a Peugeot car financed through this company ever again and would advise anyone to avoid them at all cost! They really need to be investigated by the ombudsman.