Prospect Estate Agency Reviews

Prospect is renting a property in Frimley (Camberley) to us. We found that at times when we needed to pay money or they needed us to do some paperwork urgently then they were very quick to communicate. But when we needed something from them such as a broken Goodlord link making it hard to complete our references, then they were unable to help. They were also very slow to produce the tenancy agreement and I had to call to chase them up several times, then they expected us to complete our steps quite quickly. However, we have managed to get to the point of renting and everything else has gone fine. In particular Edward Joslin has been helpful in giving us the information required to rent the property.

We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, in my wife wanted to confirm the conditions of the property as she requested to Mrs Harmer, as condition for the tenancy, for the garden to be tidy and the property cleaned. The garden was in horrendous condition. We were concerned that the garden could represent a hazard for the children due to rats or mice. We called and called Betsy and complained about this. She asked us if we were ok to start living in the property until a gardener was found. However, she never solved our problem with the garden. In fact, she asked us to send photos and videos of it, which concerned us as we would have expected for the letting agency to do a check themselves. I found a gardener in 3 hours after checking in and proposed this and gave a quote to Betsy as well as the gardener’s availability to do the work. She said this was not authorised and forbid us to proceed. To protect my family, I decided to hire the gardener myself and pay from my own pocket. Horrendous service from this company and this person. Beyond awful. Do not recommend. In addition, the house was not cleaned, there were numerous marks in the walls. We had to give notice the 1st day. Please do not rent properties with these individuals.

I got home the other day to find a leak from the Upstairs Flat. I contacted my Managing Agents who have been amazing. They told me what to do, they contacted Prospect who promised to contact me. That is where things went wrong. ALady called Betsy who is responsible for the Flat above where the leak came from, and this is not the first leak caused by the Tenant, and Betsy is managing that Flat. All week I had rang and left Messages for her no responses. Finally yesterday afternoon got through to her, and there was not an apology or excuse why she had not called me back. All I got was someone will contact you for the Repairs, no name nothing. Sure just fobbing me off like the owner before me. As I Had to make good the last leak. Do not trust Betsy with anything or Prospect. All they have cared about is they got the Tenant a replacement Washing Machine. How about the inconvienience to me. They are not bothered and could not care less. If you are thinking of buying in Maidenhead make sure the Flat above is not managed by Prospect and definitely not Betsy. Her attitude stinks. Should go and see how good Cluttons are who looks after the Block arecompared to this amateurish Company and the awful Staff who work there. I am so angry with Betsy. Kind Regards

Dan(Daniel Simmonds) at Wokingham Prospect branch has been fantastic in helping us in our property search. He takes keen interest in understanding customer needs and really makes an effort to send the right properties that are suitable and inline with customer needs (very rare from our experience). He also is very thorough and gets into the detail, providing us with additional information as requested. He always goes the extra mile and is always at the other end of the phone for any of my questions and yet not imposing. We would without hesitation recommend him to anyone who wants to find their next ideal home! We hope to find our ideal next home through Dan.

Beth has been an excellent communicator throughout my purchase, she kept communication flowing between all parties to ensure my sale and purchase was successfully concluded.

Definitely the smoothest house sale I've experienced, or heard of. Largely thanks to Beth Murphy (Wokingham) who went above and beyond to make things happen, move the process along and keep us informed the whole way. Credit also to Matt Reynolds. Thanks so much!

A thank you to Lynne for making renting stress free experience.

Fantastic experience working with the guys at Prospect especially Demi , she went above and beyond for me and my son made the whole experience very personal even when solicitors got in the way lol .

As first time buyers who recently made an offer on a property we found through Prospect, we could not recommend them more highly. From the very first calls, Toby H has made it a brilliantly smooth and stress free process, always answering calls & emails expeditiously and has been an absolute pleasure to deal with. And a special thanks to Katie H for showing us around several properties. Her professionalism, attentiveness and personable nature make her a credit to the company.

Demi at the Aldershot Prospect branch has been fantastic in helping us secure a property. She really got into the detail, providing us with additional information to get a full understanding of each of our viewings. Her professionalism throughout put us at ease and we would highly recommend her and her team.

Beth at Prospect was fantastic. Her communication was amazing and she always came back to me with answers to my questions quickly and efficiently.she really made the whole experience much less stressful then it could have been! Thanks Beth.

We recently sold our property with Prospect, and we were very impressed with their professional and personal approach. This is the second time we have worked with them, and both times they have provided excellent service. In the past, we have had some negative experiences with other local estate agents when looking for housing. However, Prospect has restored our faith in the industry.

We finally completed on selling my mum’s bungalow after a few ups and downs. Many thanks to Michael, Matt & Beth for your continued support throughout. Great service we will always recommend.

In recent months I expressed interest in 2 properties to let. Their people are prejudiced against me, refusing to deal with me and saying the properties are not available. I earn more than these little people, so what gives?

We have just today completed on our house purchase, from start to finish it has been absolute pleasure going through the process with Beth Murphy. I cannot recommend Beth and the Wokingham branch enough.

Finally exchanged on a property after a long few months. Could've easily turned into a bit of a nightmare experience, but Beth has been fantastic throughout. Going above & beyond to chase up every step in the process & escalate issues when things were taking to long. Not only that but she was polite & cheerful throughout, a real pleasure to work with.

Very happy with Prospect - both from the Sales and Lettings/Management Team. We have been with them for 4 years and it works seamlessly. A special mention to Sasha Allen who is very efficient and easy to work with on the Rent collection/Let Only side. Can highly recommend.

Prospect Maidenhead is really incompetent, not professional to deal with renting properties. Property Manager can not close the agreement on deposit, still sending us fault items to claim extra. It is going to be almost 2 months since we have moved out and we still could not get our deposit back!

They are highly incompetent, their operations are completely broken, they do not understand the basic needs of the tenants. House with the worms, they call it as deeply cleaned!!