Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 841 - 850 of 995 reviews
O
Olivia
US
Amazing customer service
Emily Forbes & Georgia Fayn were so helpful and efficient when we contacted them with a problem our tenant had. Their fast actions resulted in a great outcome to the situation and we couldn't have done it without their help. Amazing customer service overall!
Date of experience: January 5, 2023
BN
Quick action due to electricity cut off
Fergus Dalton was able to help out urgently when I found out my electricity supply was cut off due to a missing fuse. The matter was efficiently dealt within a day once he was informed. This provided me with such a relief as I had been without electricity for 2 days being so close to Xmas and the matter was resolved to my satisfaction as soon as the electrician resolved the issue. Not only was Fergus courteous, but he was able to provide a solution immediately which I fully appreciate as no one would like to be without electricity for that long. Many thanks and appreciation, Fergus!
Date of experience: January 4, 2023
DC
I would have to disagree with the…
I would have to disagree with the comments below made by Manuela Jarrett, as both myself and a number of leaseholders have raised queries with Prime Property Management. For example on the 25th September, I initially raised a number of queries with Lauren Bennett, who manages the property concerned and related among other things to the introduction of the Waking Watch. This was chased up on various occasions and subsequently raised as a Stage 1 complaint on the 07th November in line with Prime Property Managements own complaints process, as no response was still not forthcoming. Once again, I raised this again on the 23rd November as no response was forthcoming and subsequently advised Stephen Wiles on the 07th December that I would now raise this matter with the Property Ombudsman, as part of the Stage 3 process. I have also seen a number of Trustpilot 1 star reviews mentioning Stephen Wiles, who is the Managing Director, which I do not find surprising at the least. Despite following the complaint process and applicable timelines of Prime Property Management, we are now being advised that queries will only be answered within 4-6 weeks, as due to focusing on the building, they can not take staff away from this to deal with queries. This is their business model and their should a separate process to deal with complaints. When responses have been received, they are either vague, do not answer the query raised or it is ignored. I have repeatedly asked Prime Property Management to be open and transparent in their responses. As mentioned, I have raised this matter with the Property Ombudsman and also asked them to clarify the number of complaints received relating to Prime Property Management, as I would find it staggering that a pattern has not been established.
Date of experience: January 3, 2023
SL
Prompt assistance from Georgia
Prime are very friendly to deal with Georgia has been so helpful in resolving an issue, she responded to my email immediately and the issue was fixed promptly, very happy with her work.
Date of experience: December 30, 2022
F
Fiona
US
Helpful Property Manager
Prime Property Management took over the management of our block of flats, and the experience as a leaseholder has greatly improved since our last company. Despite the challenges faced with this kind of property, Hannah Gray has always been prompt and happy to help with managing my concerns.
Date of experience: December 29, 2022
JC
Leader of the pack
I must admit that Prime Property Management company is a much better company compares with our last one, in terms of quick response, friendliness and help of enquires. They are transparent and honest. Its website is so easy to understand and simple to operate. When I tried to find out details regarding to this years service charge. Lauren Bennett, the manager of our block is always ever so helpful and replies quickly, even though I later found out that I had asked the same question before and she had already given me the answers. I am really happy with the service Prime has provided. Good job and keep it up. Many thanks.
Date of experience: December 21, 2022
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