Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 851 - 860 of 995 reviews
ML
A pleasure to deal with
When I contacted Prime over an issue in our block, I was impressed by Anita Sloan's approach. She dealt with the matter efficiently, arranging for a contractor to visit and ringing back twice to update me. In fact she did exactly what she said she would do. Anita was also able to resolve another matter by emailing the relevant department. Her approach overall was courteous and effective. In fact nothing was too much trouble. A pleasure to deal with!
Date of experience: December 21, 2022
FM
Swift response to my email inquiry!Had a fab and swift response from…
Had a fab and swift response from Georgia. Thank you for you help😊😊😊 very professional!
Date of experience: December 20, 2022
SS
Very helpful
Anita was very helpful when I called in to find out why pest control hasn't turned up. Anita kept in constant contact with me, updating me on their whereabouts. Anita was very friendly and accommodating. A1 service
Date of experience: December 19, 2022
DR
Prompt and courteous service
Prompt and courteous service from Sian Farrell of Prime - sorted out a minor property maintenance issue swiftly and before it became a serious inconvenience.
Date of experience: December 19, 2022
S-
Shay -
US
Experience with Prime Properties
We have been with Prime for just over a year now and have had a great experience with both property managers. Over the last few weeks James has really pulled out the stops on some of the long standing issues we've had on site that no previous property manager has been able to resolve. James has managed to resolve an issue that's been on-going for 20 years in just the space of a couple of months in a professional manner! We're confident that he will continue to look out for our site in the same manner going forward. Keep up the good work James.
Date of experience: December 15, 2022
MA
Penalty removed
A contractor visited my property in Abbey Wood to fix my kitchen hood. He needed to park his vehicle inside the gate. I sent an email requesting the management to inform UKCPM by passing the contractor's vehicle details. But, unfortunately, penalty was sent to the address of the contractor. Emily and Anita were very helpful and the penalty charge was removed.
Date of experience: December 14, 2022
JB
Big thanks to Michelle for coming back…
Big thanks to Michelle for coming back on my query extremely quickly and not making me feel stupid about my rather simple questions
Date of experience: December 12, 2022
BB
We are using Prime as maintenance…
We are using Prime as maintenance company for our block of flats. Lately we had several issues with the gates to the property and electric cables. After contacting Miss Yash Kulasagram, who is looking after our block, these problems were speedily fixed. We find Yash very approachable, always helpful and very competent.
Date of experience: December 12, 2022
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