Prime Property Management
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I would have to disagree with the…
I would have to disagree with the comments below made by Manuela Jarrett, as both myself and a number of leaseholders have raised queries with Prime Property Management. For example on the 25th September, I initially raised a number of queries with Lauren Bennett, who manages the property concerned and related among other things to the introduction of the Waking Watch. This was chased up on various occasions and subsequently raised as a Stage 1 complaint on the 07th November in line with Prime Property Managements own complaints process, as no response was still not forthcoming. Once again, I raised this again on the 23rd November as no response was forthcoming and subsequently advised Stephen Wiles on the 07th December that I would now raise this matter with the Property Ombudsman, as part of the Stage 3 process. I have also seen a number of Trustpilot 1 star reviews mentioning Stephen Wiles, who is the Managing Director, which I do not find surprising at the least. Despite following the complaint process and applicable timelines of Prime Property Management, we are now being advised that queries will only be answered within 4-6 weeks, as due to focusing on the building, they can not take staff away from this to deal with queries. This is their business model and their should a separate process to deal with complaints. When responses have been received, they are either vague, do not answer the query raised or it is ignored. I have repeatedly asked Prime Property Management to be open and transparent in their responses. As mentioned, I have raised this matter with the Property Ombudsman and also asked them to clarify the number of complaints received relating to Prime Property Management, as I would find it staggering that a pattern has not been established.