Very nice pillow but doesn't stop my…
Very nice pillow but doesn't stop my head sweating.

10 months ago
Great staff, Excellent location, Clean comfortable room.
10 months ago
Easy to use website, could track parcel and change delivery If required
10 months ago
Easy website Fantastic products Brilliant service
Very nice pillow but doesn't stop my head sweating.
Delivery experience was not good. I chased after delivery window had lapsed. Given tracking fetails. Evidently courier had been trying for 5 days to deliver my goods... Well, not according to my CCTV! Funnily enough, once I contacted courier and informed them of this, my goods were delivered the following day! This has put me off ordering from Premier Inn Home again.
I have sent a letter in I recently stayed at another Premier inn and thought these pillows are so so good . I ordered the soft pillow although I am a side sleepers, this tried for a few nights went back to old pillows as could not get comfortable so decided to order the firm ones as these are recommended for side sleepers these were worse woke up next day with neck and shoulder pain , so did my husband .These pillows are not like the ones I have slept on in Premier Inn , this may be because they have been used a lot and lost some of the plumpness, and they get better in time ,but cannot risk being with neck and shoulder pain .Had this year's ago and got very painful . Really disappointed 😞
Well what can I say pillows are amazing and so is the quilt , superfast delivery too. Love how they come in their own bags with handles and love how the pillows have a quilter cover that zips up over them .
Package arrived earlier than expected
Website easy to navigate. Communication updates excellent. Prompt delivery.
Ease of use of website, quality products at great prices.
Just the type of pillow, we were looking for!
Pleasant buying experience and happy with there excellent pillows!
Good service Very quick delivery Well packaged
Great pillows. Quick delivery.
Very easy to navigate through the web pages. Good experience.
Great product. Fast delivery
I have had so many pillows over the years and never happy with them. A friend recommended Premier Inn pillows and I am so happy with mine. I have just recommended them to my sister. Would score them 10 out of 10
I ordered pillows and wasn't happy with the after sales customer service. I expected a more professional approach. I won't be placing future orders for my B&B premises
So happy with first purchase, we replaced our guest ones too!
Amazing products, ordered their whole range. Love the quality and price.
Bed lovely clean bathroom nice room great food in the bar for breakfast and evening meal. GREAT STAFF IN THE BAR
Your pillows gave 😴 me a great night's sleep 😴 with comfort and great support on the neck.
I love these pillows, they keep their shape for years and they come with pillow protectors too. I bought some a number of years ago and have now bought more for another bed.
Based on analysis of 37 reviews rated 1-2 stars for Premier Inn at home
“Claimed to have no delivery charge and then added £9”
“I just needed to get the soft ones so I contacted their customer service if any discount”
“Damaged product Very slow returns Lack of communication”
“We brought 3 sets of soft pillows believing the marketing gimmic that these would be the same quality as the ones use...”
“Still no reply for more than a month”
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Premier Inn at Home is an online retail platform that offers a range of luxury bedding and mattresses designed to bring the comfort of the Premier Inn hotel experience into customers' homes. The company specializes in high-quality products, including exclusive beds and mattresses made in partnership with Silentnight, a leading sleep brand in the UK. Additionally, Premier Inn at Home provides an assortment of bedding essentials such as pillows, duvets, and linens, all aimed at enhancing sleep quality and comfort. Targeting consumers who seek to replicate the restful sleep environment found in hotels, Premier Inn at Home focuses on delivering premium sleep products that cater to a variety of preferences and needs. With an emphasis on quality and support, the company aims to meet the demands of individuals looking to improve their home sleeping experience through thoughtfully designed products.
Reviewers consistently praise Premier Inn at Home for their high-quality pillows and efficient delivery service. Many customers highlight the comfort and support provided by the pillows, with comments about their firmness and overall quality. The easy-to-navigate website and the ability to track orders also receive positive mentions, making the purchasing process seamless. However, some consumers express dissatisfaction with the durability of the firm pillows, noting issues like sagging within a few months of use. Despite this, the majority of feedback reflects a strong satisfaction with the products and service, emphasizing the pleasant experience of ordering and receiving items. Overall, Premier Inn at Home enjoys a favorable reputation, particularly for its pillows and customer service.
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