Booking was easy and staff were very…
Booking was easy and staff were very helpful when I phoned and asked about an accessible room for my disabled wife.

10 months ago
Great staff, Excellent location, Clean comfortable room.
10 months ago
Easy to use website, could track parcel and change delivery If required
10 months ago
Easy website Fantastic products Brilliant service
Booking was easy and staff were very helpful when I phoned and asked about an accessible room for my disabled wife.
Love the soft pillows, duvet is fab & mattress protector! Excellent value and quality.
Bought the hotel pillows, great products. I purchased the soft and firm, I much prefer the firm. If you’re looking for good pillows at a decent price, defo the ones !!
Lovely duvet and pillows really impressed with quality and also delivery
Good overall, I’m in premier inn a lot so know their beds and bedding well. Looking forward to the mattress coming soon😌
Quality of pillows as expected
My order has not been received
I've stayed in premier inns many times. The pillows are very comfortable. The two i have received are not comfortable at all. Stiff and out of shape after just two days use
Easy use website, had what I was looking for, great products. Quick and easy checkout. Quick delivery.
Speedy response to the order and safe delivery within time estimated. Excellent customer sarisfaction
Love Premier Inn and every time I stay, it's the best nights sleep I actually get 😴So only made sense to order some of the pillows 😉 Thinking now about ordering the bed too.
Really easy to order, quick delivery and top quality duvets!
I have just had surgery on my neck and was finding it hard to sleep on my own pillow.
Very pleased with the pillows. They support the neck and are very comfortable.
Great product and quick delivery.
Easy to make booking ... it would be good if Premier Inn could purchase a number of car parking spaces which you could sell on to your guests.
first class product
Bought the firm pillows. Very comfy and they keep their shape.
I have problems finding a comfortable pillow. I ordered two firm and two medium/soft pillows. I thought I had cracked it after reading the excellent reviews but unfortunately still not right for me. At the moment my husband is using one firm and I am using one soft plus one of my old feather ones. They arrived quickly well packaged with nice pillow protectors. It’s back to the drawing board for me.
This is the 2nd pair of pillows I have ordered as they so so comfortable and good value for the price .
Based on analysis of 37 reviews rated 1-2 stars for Premier Inn at home
“Claimed to have no delivery charge and then added £9”
“I just needed to get the soft ones so I contacted their customer service if any discount”
“Damaged product Very slow returns Lack of communication”
“We brought 3 sets of soft pillows believing the marketing gimmic that these would be the same quality as the ones use...”
“Still no reply for more than a month”
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Premier Inn at Home is an online retail platform that offers a range of luxury bedding and mattresses designed to bring the comfort of the Premier Inn hotel experience into customers' homes. The company specializes in high-quality products, including exclusive beds and mattresses made in partnership with Silentnight, a leading sleep brand in the UK. Additionally, Premier Inn at Home provides an assortment of bedding essentials such as pillows, duvets, and linens, all aimed at enhancing sleep quality and comfort. Targeting consumers who seek to replicate the restful sleep environment found in hotels, Premier Inn at Home focuses on delivering premium sleep products that cater to a variety of preferences and needs. With an emphasis on quality and support, the company aims to meet the demands of individuals looking to improve their home sleeping experience through thoughtfully designed products.
Reviewers consistently praise Premier Inn at Home for their high-quality pillows and efficient delivery service. Many customers highlight the comfort and support provided by the pillows, with comments about their firmness and overall quality. The easy-to-navigate website and the ability to track orders also receive positive mentions, making the purchasing process seamless. However, some consumers express dissatisfaction with the durability of the firm pillows, noting issues like sagging within a few months of use. Despite this, the majority of feedback reflects a strong satisfaction with the products and service, emphasizing the pleasant experience of ordering and receiving items. Overall, Premier Inn at Home enjoys a favorable reputation, particularly for its pillows and customer service.
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