Postoffice has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Parcel returned from Royal mail. Post office staff did not know why although they had completed the CN22 and I signed it. The parcel came back after 7 weeks with a CN15(b) form on the returned parcel. After 15 minutes, they sent me off with a contact number that could not help. Poor service. Visit an alternative post office if you want your post to be delivered.
My local Postman is great BUT when it comes to parcels they do not come any where near the time that they are due such as 9:30 11:45. It it ALWAYS well into the afternoon. This makes it impossible to plan. I have commitments which I am willing to work around but NOT the WHOLE DAY. If you say you will deliver between these time THEN YOU SHOULD. On top of that it's the same guy - who's not too friendly - it's like you have disturbed him by having a parcel delivered.
Long Ashton Post Office is an incredible business. Always have anwers, always helpful, polite and they get the job done for you!
Possibly the worst delivery company in the UK. The regular guys are great who deliver your letters, however, when you have a parcel being delivered not letters, it never arrives on time, the time slots are too long as well, and when they stick a note via your door they don't tell you what neighbour they left it with and the item reference on the last two were incorrect. I have heard they use agencies workers to deliver parcels. They clearly need more training. Lastly trying to get hold of anyone to speak to is like trying to speak to Pope.
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postoffice.co.uk1,000 total • Write a review
Regularly use this Post Office. The staff are friendly, helpful and efficient. Usually no queues. Can’t praise enough.
Date of experience: March 27, 2025
Went to 5 George’s Walk, Sandbach post office branch on 26/3/2025. We saw the wonderful Sue on the banking counter who processed our first passport applications. She was friendly, fun and super efficient. She made it seem like a breeze. Nice tidy post office, lovely staff. Would highly recommend💛💎
Date of experience: March 26, 2025
Warning!!! Post office isa I signed up for 4.65%, they paid interest at 1.25% after a year. I lost hundreds in interest. The advertised rate is a con to get you to sign up. DON'T!!
Date of experience: March 25, 2025
Posted a parcel at Barnstaple Post Office. The staff explained the options clearly, but the best thing was the staff were really happy and cheerful. Thank you :-).
Date of experience: March 24, 2025
The woman behind the counter at the post office, Queensway Stevenage is very unhelpful and always quotes the most expensive way to send a parcel I usually have to ask her about cheaper ways I know are available, she gets annoyed but I stand my ground, surely she should be giving customers other options, she is very unpleasant.
Date of experience: March 23, 2025
Very good service I will send parcel
Date of experience: March 21, 2025
Seriously? Paid for first class post and here I am *EIGHT DAYS LATER* and the recipient still hasn't received it! Just massively failing. Not at all surprising they lost the Royal Charter. Not to mention that they leave my parcels in "safe" place that's in full view of passers by. 🙄
Date of experience: March 20, 2025
