P&O Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
It was just a lovely cruise. There was everything we wanted and being very much older, plenty of time to relax if needed. The staff are amazing, respectful and welcoming. The Baltic cities are wonderful sights and the talks by Dave Wright were inspirational and riveting. We went to every one. Loved every minute
The staff are at a different level. Just faultless.
What a beautiful ship, staff, food, drink, rooms the whole experience was memorable, my first cruise and a fantastic experience with great and beautiful locations visited in Norway.
Have recently returned from PO Britannia 10 anniversary cruise of the British Isles which we had been really looking forward to as it was visiting places we haven't been to before, although disappointed they cancelled our trip to Edinburgh. The cruise got off to a bad start for us it took nearly two hours from dropping our luggage off to actually get on to the ship (usually takes 20-30 mins) so was not happy it was exhausting and would have put of off if it was our first cruise. Luckily it all improved from then on and we had a fantastic and relaxing cruise. Food excellent and staff very friendly in particular Akrita and Stanley from the Meridan restaurant and Jenson our cabin steward. Britannia certainly pulled the stops out with the entertainment this cruise it was spectacular on deck and in theatre, you had to queue early to get a seat in theatre even though they did 3 shows a night it was full half an hour before show started. We did three shore excursions with PO and all where very good with knowledgeable guides on the coaches and the shuttle bus in other places was well organised. Sort the boarding out and back too 5 stars next time.
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Well done P&O and all the Arcadia crew ⸻ My First Cruise Experience This was my very first cruise, and it exceeded all expectations. From start to finish, the entire experience was thoroughly enjoyable. The staff were outstanding—welcoming, professional, and attentive—whether at the port or aboard the ship. Their warmth and hospitality truly made the journey special. I’m already looking forward to my next cruise! ⸻
Date of experience: May 12, 2025
Just returned from the most fantastic cruise to the Norwegian Fjords. From the time we stepped on board the Britannia to the time we left, everything, apart form the hit and miss wifi was brilliant. The ship was exceptionally clean, staff friendly with nothing too much trouble. The Spa was amazing, entertainment great and always something to do on the days at sea. I woudl recommend this to anyone.
Date of experience: May 12, 2025
Just returned from a 3 night stay on the Arcadia, spending a day in Bruges. Cannot fault the ship - plenty to see and do and every staff member was pleasant and accommodating. We took the Flanders Field day trip which was well organised and the host was so knowledgeable.
Date of experience: May 12, 2025
What a fantastic weekend on the Arcadi. Excellent day in Zeebrugge. We had a wonderful time as a group of 10. The staff on board so friendly and can’t do enough for you.
Date of experience: May 12, 2025
Exceeded my expectations on every level on Ventura to Vigo and Portugal
Date of experience: May 12, 2025
We have just completed a 19 day cruise to the Easterm Mediterranean on Arcadia and the whole cruise was superb, the service from the Captain down through the whole team was exceptional, back to the old P & O standards, they deserve the highest praise and acknowledgement from their superiors in P & O and Carnival Corporation.
Date of experience: May 12, 2025
Lovely Ship Variety of Bars and Restaurants As quiet or as busy as you want Plenty to do Value for money Thoroughly enjoyable cruise
Date of experience: May 12, 2025
