P&O Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
It was just a lovely cruise. There was everything we wanted and being very much older, plenty of time to relax if needed. The staff are amazing, respectful and welcoming. The Baltic cities are wonderful sights and the talks by Dave Wright were inspirational and riveting. We went to every one. Loved every minute
The staff are at a different level. Just faultless.
What a beautiful ship, staff, food, drink, rooms the whole experience was memorable, my first cruise and a fantastic experience with great and beautiful locations visited in Norway.
Have recently returned from PO Britannia 10 anniversary cruise of the British Isles which we had been really looking forward to as it was visiting places we haven't been to before, although disappointed they cancelled our trip to Edinburgh. The cruise got off to a bad start for us it took nearly two hours from dropping our luggage off to actually get on to the ship (usually takes 20-30 mins) so was not happy it was exhausting and would have put of off if it was our first cruise. Luckily it all improved from then on and we had a fantastic and relaxing cruise. Food excellent and staff very friendly in particular Akrita and Stanley from the Meridan restaurant and Jenson our cabin steward. Britannia certainly pulled the stops out with the entertainment this cruise it was spectacular on deck and in theatre, you had to queue early to get a seat in theatre even though they did 3 shows a night it was full half an hour before show started. We did three shore excursions with PO and all where very good with knowledgeable guides on the coaches and the shuttle bus in other places was well organised. Sort the boarding out and back too 5 stars next time.
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Second time on the Azura and in all honesty can't fault it for the money you pay. We stayed in an inside cabin so no windows but decent room with everything you need. Beds/mattresses are ridiculous comfortable and I have the deepest sleeps ever, prob due to no light so cabins are dark when lights out! Destinations were great and my fave was Kusadasi as went to Mary's house and then Ephesus which was outstanding! We didn't manage to stop at Rhodes due to weather, disappointing but safety first. Food..well what can I say about the food apart from you can eat 24-7! Ha. Always plenty of variety and different places to go to. The majority of staff are hands down one of the reasons cruising is special! They are so friendly and obliging and nothing is too much trouble. The organisation on cruises is second to none as well, you say bye to your luggage at airport and say hello when it's outside your cabin door, same when going home except you pick up from carousel! For the price you pay with p&o, they are hands down one of cheapest!
Date of experience: May 17, 2025
Cruised the Fjords on Iona, this is our 4th cruise and by far out of the two companies we have used our favourite. The food, entertainment and ship itself is excellent. Highly recommend!
Date of experience: May 16, 2025
First cruise and we were not disappointed. The whole experience was brilliant. The food was great plenty of choice, the service and friendliness of staff was excellent the shows bars and bar service was excellent. Exploring in different ports and countries was great we should have used the excursions more I think but travelling about was great something different every day
Date of experience: May 16, 2025
Med cruise on arvia beautiful ship lovely crew. Food to die for. All round first class.
Date of experience: May 16, 2025
US
This was my first ever cruise and I really enjoyed it. You know you’ve enjoyed a holiday when returning home feels so sad! The staff were all so lovely, helpful and extremely polite and friendly. They couldn’t do enough for you. The food was lovely and really enjoyed the formal nights seeing everyone dressed up for the occasion. The entertainment was fab, especially the headliners theatre company! Will definitely be booking another with P&O. I had a great time onboard Azura!
Date of experience: May 16, 2025
Great food and great service, overall a great experience and good value for money
Date of experience: May 16, 2025
US
Done 3 cruises with P&O now and have more booked - each one was excellent. Ships are lovely and well maintained. Crew is always very polite, cheery and helpful. You get flights, accommodation, food and entertainment included - a great holiday and lots of destinations to choose from.
Date of experience: May 16, 2025
This was our first Cruise with P&O top class all round will be booking again for 2026
Date of experience: May 16, 2025
