Review summary

P&O Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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MW

Mr Wynne

1 out of 5 stars
Following my previous review

Following my previous review, I have received an unacceptable reply from ABTA. I am under the impression that P&O are literally unable to read, your reply states that you satisfactorily settled my complaint in April, yes, you settles that complaint, my complaint with ABTA was for the second complaint where P&O had oversold the cruise and were unable to fulfil my contracted booking of a suite of grade B6 or higher, you contacted me 72 hours before departure to advise YOU had oversold, so the ship could sail full, I had 2 options accept a downgrade or cancel!!! As my luggage had been collected and was already in Southampton, i was forced to accept the DOWNGRADE, but I confirmed at the time I was NOT happy, I confirmed AFTER I was NOT happy and im telling you now I am NOT happy, YOU were in BREACH OF CONTRACT.....

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sf

steve fletcher

5 out of 5 stars
Rule Britannia

Rule Britannia and its amazing destinations, just come back from a 14 night cruise and just wow, amazing ship with great entertainment and the destinations we visited were such great choices

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C

Consumer

5 out of 5 stars
This was an amazing family holiday with…

This was an amazing family holiday with spectacular service and entertainment. This was our fourth P&O cruise and they just keep getting better. The ship was beautiful and spotless. The entertainment option and standard was out of this world. We truely love our holidays with P&O and would recommend every time

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NG

Nigel Green

5 out of 5 stars
Mediterranean Cruise P&O

Just returned from 14 nights in the Mediterranean on Britannia. The whole cruise was amazing from start to finish. The entertainment, restaurants, speciality restaurants, cabin staff, crew, were all brilliant in what they did. Special mention to the entertainment guys in the Headliners show. Their work ethic was incredible, such energy! We’re off again soon to the Canaries with P&O and we can’t wait 😀

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Showing 321 - 330 of 996 reviews
E

Outstanding experience

Outstanding experience. Incredible value for money. I would highly recommend a cruise with P&O.

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VF

We had a really lovely holiday and…

We had a really lovely holiday and enjoyed our first cruise experience. Staff were obviously very well trained but I did feel very uncomfortable to be referred to as Ma'am. It smacks of subservience to me and I'm never comfortable with that. I don't consider myself to be any different to others and I don't see why the staff have to be trained to be so subservient.

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LR

It was an amazing experience from…

It was an amazing experience from checking in to disembarking. The ship Iona was so clean, all staff were exceptional, so much to do onboard and off the ship. Great food and drink with plenty of activities and entertainment for all ages. It was our first time on a cruise and I will be booking again, 100% recommend. Thanks you P&O.

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CF

Worse cruise company ever, over charged

We returned from the a522 cruise on the 19th June. Before we went we registered our card We had £90 on board credit We booked dining before we went totalling £94.40 While on board our card got charged £71.50 which we had spent at the restaurants etc. Now we arrived home 19th June, on the 20th June we had notification we had been charged yet again £71.50 which said delayed charge from 12th June boarding day! I’ve contacted on line chat who could not help, waited on phone 1.5 hours no reply. I’ve since emailed with all receipts etc proofing over charge. Still I reply Worse cruise company I have ever been on. Would I use p&o again definitely not. Entertainment totally rubbish staff rude, well in certain places bars and costa. Only refunded having contacted my bank to get a refund No pre authorisation we were definitely charged twice on board and then when home!!

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t

My wife and I have just returned from…

My wife and I have just returned from our first cruise (the Canary Islands + Madeira and Lisbon). We were made to feel incredibly special and appreciated by the wonderful service by the crew. Like many people we ate far more than was usual but most of the food was exceptional and some was incredible. We chose not the buy the shore experiences but just 'do our own thing' in the ports we visited and we had some great times and met some lovely people.

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M

Just got back from 14 days on ventura

Just got back from 14 days on ventura, the staff were excellent the food was second to none and the overall experience was superb, ships a little tired but the staff more than make up for that, well done p&o

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SB

Love P&O Cruises

Now been on four cruises with another booked for next year! Absolutely excellent value for money with superb attentive staff. Every cruise 🛳 we have been on runs like clockwork Highly Recommended

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VG

First time to Norway and Fjords

First time to Norway and Fjords. A fabulous week ashore and on Iona. Exceeded our expectations.

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PH

Would highly recommend

Would highly recommend

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