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Review summary
P&O Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
It was just a lovely cruise. There was everything we wanted and being very much older, plenty of time to relax if needed. The staff are amazing, respectful and welcoming. The Baltic cities are wonderful sights and the talks by Dave Wright were inspirational and riveting. We went to every one. Loved every minute
What a beautiful ship, staff, food, drink, rooms the whole experience was memorable, my first cruise and a fantastic experience with great and beautiful locations visited in Norway.
Have recently returned from PO Britannia 10 anniversary cruise of the British Isles which we had been really looking forward to as it was visiting places we haven't been to before, although disappointed they cancelled our trip to Edinburgh. The cruise got off to a bad start for us it took nearly two hours from dropping our luggage off to actually get on to the ship (usually takes 20-30 mins) so was not happy it was exhausting and would have put of off if it was our first cruise. Luckily it all improved from then on and we had a fantastic and relaxing cruise. Food excellent and staff very friendly in particular Akrita and Stanley from the Meridan restaurant and Jenson our cabin steward. Britannia certainly pulled the stops out with the entertainment this cruise it was spectacular on deck and in theatre, you had to queue early to get a seat in theatre even though they did 3 shows a night it was full half an hour before show started. We did three shore excursions with PO and all where very good with knowledgeable guides on the coaches and the shuttle bus in other places was well organised. Sort the boarding out and back too 5 stars next time.
Just got home from a week on Iona visiting Norway. Loved the ship, staff great, food excellent, entertainment first class (with the exception of Klaus (supposed to be a magician but not good or entertaining at all!). Had a great week.
Just back from Norway on Britannia, having been to the same destination 12 months ago on Iona. The smaller boat meant we were able to sail through spectacular fjords that Iona was too big for.
Iona was still a fantastic trip.
New to cruising but couldn’t of picked a better 1st choice from start to finish everything sorted and done for you staff were excellent in all departments
Food was excellent choices on board was also excellent really could not fault
Just back from The Norwegian Fjords on Iona. This was our 1st cruise and what a fabulous experience. The Iona is a fantastic ship, cabins with balconies are beautiful with every attention to detail considered. The choice of restaurants and the food is excellent. The staff are very friendly and helpful. Embarking/Disembarking was effortless and everything from start to finish was so well organised. We would highly recommend P&O.
This was our first cruise and hopefully it won’t be our last. It truly was brilliant from the moment we stepped on board the ship. The attention to detail was outstanding and the places we visited in Norway were stunning. The crew kept us informed throughout our time on board and every effort was made to make sure that we really enjoyed our experience.
The only thing I would say is to book all of the on board and shore experiences before you go.
Thankyou P&O for a fabulous holiday.
Great holiday but if you have ethics about staff welfare?
Just back from Norway on Iona. Great ship, highly recommended BUT I was told by 3 staff about the hours they work & the general conditions. No wonder P&O like others employ 3rd world staff - plentiful, cheap, working conditions unions wouldn’t tolerate. I believe ALL staff should have time off - it’s exploitative otherwise. I could have been lied to but the surliness of a few (not all) staff suggests they weren’t a happy bunch completely. By the way, I realised this is not my Trustpilot account so I’m not on the ship manifest!
This was my first cruise with family. I would be more than happy to go again on my own, I felt very relaxed and safe. Entertainment in the theatre was excellent, I would try other forms if under my own steam. Would definitely go p and o again, but would also like to experience other cruise companies.
First ever cruise. Wonderful staff, cleanliness and brilliant food,entertainment amazing. Wish I could afford to go again. I have some amazing memories.
Recently back from the fjords which were wonderful but this cannot be said about the ship Iona and the crew. Constantly ignored, staff far too busy talking to each other or checking phones. The service was terrible after waiting half hour for a drink after asking several waiters I went to the bar in the crowe’s nest only to rudely be told to go back to my seat someone would be along shortly. I explained we’d been waiting and had asked several waiters for him just to turn around and walk away. Same can be said for shops they stood there picking there finger nails and every time I asked if to try aftershave I was told no don’t have any testers. It was like a scene from little Briton only not funny in real life.
We’ve sailed with P&O several times before on Britannia and always been treated so well you couldn’t find anything to complain about. But this seems the new norm as I’ve complained to the company as soon as we got back but they’ve ignored us as well. We booked a 4 week cruise with p&o for the end of next February to Australia through to San Francisco for our 30th wedding anniversary but are seriously considering cancelling it due to this cruise. You pay a lot of money for these holidays so make sure you pick correctly there are plenty of cruise choices out there
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