P&O Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
It was just a lovely cruise. There was everything we wanted and being very much older, plenty of time to relax if needed. The staff are amazing, respectful and welcoming. The Baltic cities are wonderful sights and the talks by Dave Wright were inspirational and riveting. We went to every one. Loved every minute
The staff are at a different level. Just faultless.
What a beautiful ship, staff, food, drink, rooms the whole experience was memorable, my first cruise and a fantastic experience with great and beautiful locations visited in Norway.
Have recently returned from PO Britannia 10 anniversary cruise of the British Isles which we had been really looking forward to as it was visiting places we haven't been to before, although disappointed they cancelled our trip to Edinburgh. The cruise got off to a bad start for us it took nearly two hours from dropping our luggage off to actually get on to the ship (usually takes 20-30 mins) so was not happy it was exhausting and would have put of off if it was our first cruise. Luckily it all improved from then on and we had a fantastic and relaxing cruise. Food excellent and staff very friendly in particular Akrita and Stanley from the Meridan restaurant and Jenson our cabin steward. Britannia certainly pulled the stops out with the entertainment this cruise it was spectacular on deck and in theatre, you had to queue early to get a seat in theatre even though they did 3 shows a night it was full half an hour before show started. We did three shore excursions with PO and all where very good with knowledgeable guides on the coaches and the shuttle bus in other places was well organised. Sort the boarding out and back too 5 stars next time.
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We were in a Norwegian fjords cruise for 12 nights. It was a great cruise with every aspect thoroughly enjoyable. The food was delicious both in Medina, and Horizon buffet. It was hot and tasty with good choices of meat, vegetables and salads. Desserts were lovely. Unfortunately, due to bad weather we were unable to visit a couple of fjords and the Lofoten Islands. This was completely unavoidable and the weather sometimes can be unpredictable so we understood completely. It was better to be safe. It was very sad that some passengers could not understand this and voiced their opinions throughout the cruise looking to blame those who made the decision, instead of excepting it in an adult fashion. They were more happy putting their feelings on Facebook than enjoying what they did have, which was a lovely cruise, through beautiful scenery and being looked after by excellent staff. We loved this cruise and loved Aurora.
Date of experience: July 8, 2025
This company is great value for money and all staff can’t help you enough fantastic ship never a dull moment
Date of experience: July 8, 2025
Excellent service, clean, food mostly excellent.
Date of experience: July 8, 2025
Sailed on the P.O.Britannia from 27 June 2025 to 04 July 2025 sailing to Norwegian Fjords.My wife and I had a fabulous one week cruise on board the ship P.O. Britannia visited four ports of call with two full days at sea.
Date of experience: July 8, 2025
Arvia We have just had 2 weeks on Arvia our first time on this ship and we have had a wonderful holiday the ship is amazing and the food was brilliant so much choice couldn’t fault it, Maureen
Date of experience: July 7, 2025
Just returned from a 2 week Mediterranean cruise. Staff were extremely professional. Ship was beautiful and despite the number of passengers, there was always somewhere to sit and relax. We ate mainly in the Meridian restaurant and found the food and waiter service to be first class. Altogether a wonderful holiday,
Date of experience: July 7, 2025
I have mobility issues and right from the very start of my holiday arriving at port there were people ready to help. Although the weather was a bit rough at times it never spoilt my holiday because there was always something to do. The restaurant staff were helpful especially as I cannot eat tomatoes, they always had something else to offer and I was able to book my meals in advance I was on Aurora lovely ship for 12 nights until 6th July.
Date of experience: July 7, 2025
Just returned from the Norweigen fjords on board AURORA. The food was very good and the entertainment was first rate. The quality of the spa treatments were also excellent. My first ever cruise didn't disappoint.
Date of experience: July 7, 2025
Iam just back from my 3rd cruise on P and O Arvia. Would throughly recommend. All areas fulfilled expectations. Food was of excellent quality and variety. Entertainment was very varied and of a very high standards Cleanliness throughout the ship and in our cabin was great.Great value for money.
Date of experience: July 7, 2025
