Quick and safe delivery
Quick and safe delivery. As described and good communication

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Quick and safe delivery. As described and good communication
The best thing is the prices and quality of the instruments. This is my fourth time that I bought an instrument from PMT and I am happy
Reliable and good prices
By reviewing the pre owned stock I found just what I have been looking for in good condition and at a more affordable than new price.
Great service and Excellent customer service and very helpful. Thank you.
Excellent pricing. Even better customer support. Would not hesitate to order from PMT again!
Great delivery service. Great price. Not tested as yet but hopefully will serve its purpose on the board
Awesome guitar and delivered next day. What more could anyone ask for !
Very quick initial delivery. A small problem occurred with the product, and PMT Online resolved it well and very quickly.
Fast response and delivery. Blackstar ht20iii is awesome and has amazing tones
What a shambles. Having waited a month already for I had an Email starting the item was despatched on Monday for delivery on Wednesday. So I take a day off and nothing arrives. I called Thursday to find out what’s happening to be told they don’t have the item and can’t even give me an estimated time the item will be in stock. They didn’t even have decency to contact me to let me know. A complete waste of a day waiting in. They then try to put the blame on the distributor. Sorry, this really is a shambles and I don’t think I will be using them again after this. Very poor service.
Product arrived in lightning quick time, well packed and in excellent condition. Would not hesitate in ordering again from PMT.
Nice guitar. Quite lightweight and looked like new strings. Only downside is it didn't come in original box so no documentation/Allen keys etc so was probably a display model?
I recieved a very prompt response from the sales team on expeced delivery times for my preorder.
Fast delivery, all so good, communication, delivery time, packaging. Class ..
Delivered quickly and promptly. Great service!
I placed an order for an item and got confirmation, but then received an email to say it was not in stock. I asked about two alternatives, but neither of those was available either, though all three items were showing as in stock on their website. They were very quick to reply to emails and organise a refund however. My advice is they need to make sure stock levels are accurate and kept up to date on their website!
The item arrived on time! And appears to be working okay.
Excellent customer service, however the (B-stock) product I ordered - a D'Addario solderless pedal cable kit - was not quite as complete as I was expecting. It was, nevertheless, a good price even at 90% complete.
I purchased the Adam d3v's - Very fast delivery, excellent product, packaged well. Will definitely buy from you guys again!
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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