Great product arrived on time
Great product arrived on time

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Great product arrived on time
Ordered the guitar & it was delivered next day as promied. Instrument is fine & good price. All pretty much perfect really.
Easy purchase, just awaiting delivery now.
Excellent service, great value for money, works very well with more than enough spray pressure. Easy to clean after use.
Easy to order and fast delivery.
Excellent and honest advice. Great products at a fair price. Very happy customer. Thank you.
Polite and interested staff regarding what I purchased.
Well worth waiting for this item to come back in stock, there are to many fakes, out there. PMT is one retailer to be trusted for genuine equipment, excellent customer service and reliability
Failed to deliver. 2 of us were in the house at the time. I paid extra for a specific day, but don't expect to have to look out of the window - that is what doorbells are for!
From start to end the whole process was quick and easy
Easy to use and fast service, collected amp from store after paying online. Guys in Norwich store helpful and pleasent.
Love PMT. Fast delivery. Great service... and they have a fantastic YouTube channel 😀
Great price, on top brands
1st class communication and product arrived on time
I asked twice whether the item supplied was a grey import and if it had a valid manufacturer's warranty, as it didn't come with a UK plug. my question was ignored (I wonder why). Completely unacceptable - I have been purchasing from your Romford store for over 15 years, but this transaction has demonstrated that you are no longer a reliable supplier and I will move on elsewhere.
Pedal arrived promptly, great price and an absolutely fantastic bit of kit.
Great customer service. I typo’d my email address with an order and so had to contact support to validate the order and get the contact information updated. The team quickly responded and were able to resolve the problem. Great stuff!
The staff at Cambridge are so friendly and helpful
Fast delivery. Securely packaged. Guitar was just as described. Overall, great service
Great service. Ordered online and picked up from the store the same day.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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