Quick delivery
Quick delivery

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Quick delivery
Too long to reply to email requests
My order was despatched and delivered on schedule. The product was well packaged and arrived safely.
Yes the company was prompt in responding to my request and they were very helpful in getting things done.
Website description said used but near mint condition. When the guitar arrived it had a severe chip on the back edge.
Ordered a used pedal. No original packaging, as explained in the advert, but really well wrapped and in better condition than it looked in the online pictures. Very happy with the product, price and delivery.
Delivery and product was as promised!
Ordered and collected same day, great service!
Great guitar, super pleased. Arrived immaculately within two days and ready to play out of the box. Lovely lively tone and a pleasure to play (prefer it to my old Epiphone 12 String Acoustic)
My Yamaha Revstar was deliver early, now that's great service. Many Thanks PMT!
Excellent service my gorgeous new guitar was delivered next day delivery thanks Pmt
Easy to buy from,quick service.my first port of call for a items.great price as well compared to others.I bought a Roland one kick stomp box
Very fast delivery to Northern Ireland and great customer service when I pac Ed an incorrect order item; Ben was very quick to get everything sorted so I can enjoy my brand new P225!
Quick and accurate as always.
Ordered a small bass amp, fast delivery and happy with the product however, upon opening the box there was no packaging or cushioning surrounding the amp, no corner protectors ect... Just wrapped in a plastic bag and plonked in a cardboard box, not even heavy duty cardboard.
Straight forward
Delivered on time with no fuss.
First time buyer. Hi hat stand bracket, cheapest online and speedy delivery. Will definitely be buying more products in near future thanks. Top sellers
Online site easy to use, pick what you want from vast in stock items, pay and your done...simple as that..
It was very easy to find what I wanted and place an order. The piano stand arrived in excellent condition and well packaged. It arrived one day earlier than originally stated. I cannot fault this company.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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