Prompt Delivery, exactly what I wanted
The Amp arrived exactly when I expected and in perfect condition

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
The Amp arrived exactly when I expected and in perfect condition
I ordered a used amp from PMT, which arrived the next day...fantastic. Unfortunately the footswitch was missing from the box...so I called, spoke to a friendly guy who asked me to confirm by email. I shortly received a service ticket via email informing me he would ask the store to locate it and the following day received an update to say it had been found and sent out for next day delivery. Never felt like it was a problem, issue resolved quickly with no fuss and kept informed the whole way...who could ask for more?? And the amp sounds great!!! Thank you PMT!
Guitar was quickly sent, packaging great & no quality issues. Shergold Masquerader sm02 is fantastic- exceeded my expectations
I purchased two second hand Sonor 400 series stands. A boom stand and a snare stand. Both stands were extremely well packaged up. They arrived in good time and are in excellent condition for what are quite old Sonor stands. I thought they were really well priced too. Many thanks
Ordered a new guitar Wednesday, what turned up was a clearly used (b-stock/display model) in a different branded box and with damage to the edge of the fret board. No warranty card, manual or Allen keys. Requested an exchange and awaiting confirmation that I will receive a brand new boxed guitar in exchange. Edit: Second guitar arrived in perfect condition set up and ready to go, really pleased with the customer service to get me my replacement promptly, thank you.
A great company to do business with. Very pleased with the way i was treaded. From start to finish.
Arrived very quick,well packed,fitted my instrument like a glove,excellent price
Really easy online ordering good communication fast delivery (and it was in the sale 😀)
Ordered Ibanez Guitar on Wednesday evening, arrived Friday afternoon. Great price and service from PMT, this is the first time I’ve used this company and no doubt will do so again in the future
Being able to obtain the Boss items I wished for at fair prices and without delay.
I went for the finance option to buy a new desk for my venue. This was super easy and straight forward to set up via PMTs site and the desk arrived two days later! I've be definitely buying from PMT again!
My purchase experience was really good, I called first to see if they had stock of the items I wanted, which they did. The person I spoke with was very helpful.
Excellent easy transaction and quick delivery
Simple and fast purchase.
Very good packaging
Efficient and good value
Good quick delivery of order and easy to use online purchase.
Had some issues with the payment page freezing? Tried 2nd time worked OK.
The parcel arrived this morning intact and on time.I ordered a second hand electric guitar which on inspection is in mint condition,plays and sounds great and looks superb.Thanks to PMT for excellent service.
Really good and quikly.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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