Straight forward transaction just the…
Straight forward transaction just the way it should be .

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Straight forward transaction just the way it should be .
An extremely efficient and speedy process. I ordered my bass at 10am and it was delivered at 11:30am the following day!
Great Item & Great Value for money. Very Fast delivery too.
Item in stock, order process simple. Picking and shipping done very quickly. Price the most competitive.
Website said stock was available, placed order, money taken, product didn't turn up. Spoke to customer services told it would be 3 weeks - they didn't even contact me to advise of delay - they didn't care about the delay. Went back onto website - still showing stock available ! - Awful service
Great website, great price and good delivery options. Would definitely use PMT again.
Good delivery, friendly driver. Sold as B stock can't see much wrong. Can play without amp.
Item was bought and paid for, then we received an email to say you couldn't find any in stock. My husband was very disappointed!
Very pleased with clear tracking and speedy delivery. Guitar was well packaged and in excellent condition.
Great range of products as great prices. Fast shipping, thank you!
The staff member that helped me was friendly.polite and proffessional.I went in to pick up my order and it was all sorted out very quickly and politely.
Good would recommend
Price of Big Muff was good, and delivery too!
I recently bought some headphones online and decided they weren’t suitable after trying them for just a couple of minutes. I repacked them exactly as they were sent to me, in perfect condition. Upon being refunded I realised they had underpaid me by £12. I enquired and was told that they were damaged and this was a restocking charge. They sent pictures and the headband was covered in greasy marks and they were apparently further damaged which I couldn’t see in the photos. This was 100% not me, it’s not what I’m like and I’m even wondering if the photos they sent were even of my headphones as they were returned as good as new. Terrible shame as I used to like this business. They have just lost a customer and all for a few extra pounds. It’s not so much the money but the false accusation when I would never do anything like that. Be warned, it’s something they do it seems.
Ordered a new bass cab, arrived quickly and well packed. Was sold as new but was not in its original packaging. However was in perfect condition and worked without fault, plus got it for a great price. Thanks PMT
Ordered strings, decent price, arrived within a couple of days, great service cheers.
A1 transaction.
The guitar case that I ordered was delivered to the store quickly meaning I could pick it up in time, as it was a birthday present 🎁 for my grand daughter.
I was told I would get next day delivery after waiting in I phoned to enquire what had happened. I was told they wouldn't have the guitar for another 3 weeks. There was no communication from them about this. This has happened before with this company. Do not use them, they are either incompetent or dishonest. Brian Thomas.
Delivered on time.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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