Great sound quality and very fast…
Great sound quality and very fast delivery

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Great sound quality and very fast delivery
Good products, good price, fast delivery
Great service, by Pmt and the staff
Rosewood finish Antiquity Telecaster A fabulous guitar for the price Well packed Fast delivery Couldn't be happier.
The staff are very helpful! They contacted me about an issue with my order, then sorted everything out at a discount, excellent service
Thanks to Dylan and the boys top class service
Fast and simple ordering
The staff were very helpful in response to my questions with honest opinions and recommendations. That helped to close my decision in ordering the Yamaha P-45 and a x stand for my needs. Thank you, PMT!
I was after a specific clamp for my drums and it turned out PMT were selling it for around half the price of every other retailer. Don't know why that would be, and it actually made me wonder if it was the right part, if it was official etc. But it was exactly the right part, just a lot cheaper. I ordered it late on a Saturday and it arrived on the Tuesday morning. Can't argue with that.
Very easy to order.
There was no opportunity - within the purchase procedure - for PMT to bring the pedal from Leeds to Manchester so I could collect it... Adding Delivery charge to the sale...
next-day delivery of £1000 keyboard, all went smoothly
All items as described and received in a very timely manner …
Quick service quality product
Brilliant delivery , arrived before stated date - well done A1 !!!! . Great company to deal with online or in person in the shop ( Nottm).
The company was nice and easy and I was able to purchase without any difficulties.
Just asked a question, got an immediate reply, so item is now on order. I'll review the product when it arrives. Excellent service so far 👍
I am really disappointed with the service and product. I did ordered a piano from PMT , I paid for delivery but they change dates many times, I did missed from job two times to wait for the delivery and in the end I went from Birmingham to Liverpool to collect it. But not only the service, when I opened there was some missing parts. I think I am not going to order again from PMT. I am sorry but I have bad experience with service and quality of the product.
I ordered a wrong delivery date and when I phoned they immediately rectified my problem and rearranged the delivery in time for my sons birthday
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Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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