Easy to order
Easy to order. Purchase arrived well on time with no issues. packaged well so little chance of damage.

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Easy to order. Purchase arrived well on time with no issues. packaged well so little chance of damage.
I purchased the tour tech Flying V case and when it arrived it was locked with the keys inside. If I hadn’t had a spare key for a separate case I would’ve have no means of opening the case to use. Great case, just an interesting decision on the packagers behalf.
Fantastic company. Prices. Products and service. Can't go wrong. Highly recommend
Good product and and promt delivery. I am really pleased with the product as it does double duty. As well as it being a multiple guitar stand, there is also enough room inside it to house my D class bass amp and wireless receiver when carrying it to gigs/rehearsals.
Guitar, amp and cable arrived promptly and communication regarding expected delivery. However, I have heard absolutely nothing regarding the digital tuner I ordered at the same time, I've only been told it will be shipped by a 3rd party....when?
Wrong item was delivered. However with great communication via email the correct item was delivered and wrong one collected next day. Will certainly use PMT again.
One item in my order was apparently out of stock, but they listed it as available. I think they should be transparent with that because not all people are willing to wait for restocking or a refund.
Jeff at the Northampton store couldn't have been more helpful
Always great service. Not been disappointed by their service yet. I buy online so have never had any delivery issues either.
Great product. Very fast and easy ordering system.
Great great company.was all so easy .I love my v drums!!
Customer service went out of their way to call round their outlets and find me the amplifier (VOX AC15) which met exactly my requirements. Delivered very quickly, in perfect condition and sounds great. Very happy.
i have always bought from pmt good customer service and reliable
I ordered a unit and it was there for me ready to collect no Problem plus being a musician I liked the Mission statement that I perused during the 2 or 3 minute wait whilst at the collection point... regards Thomas.
delivery on schedule, when promised. goods intact and as ordered
Best price, perfect delivery onetime
Amazing service.
you can try other companys but in the end PMT are reliable and good customer service i have gone around the houses...but always come back to them.
Super fast service (24 hrs in my hands, from online purchase to delivery). Antiquity Legends Left-Handed TL1-HB-NAT Natural Electric Guitar as described. I originally wanted the Harley Benton TE-53 (Keith Richards Micawber Tribute T-type) but they don't do a left handed version. However, from what I can determine, this is near as can be, the same thing as the above mentioned but a lefty, and for nearly £100 cheaper than the HB. Well pleased I found this.It will need a good setup though.
Placed an order online for next day delivery... almost 10 days and not yet received
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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