11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Item has been ordered however showing out of stock in the nearest pmt stores . The order was easy to do and it’s been paid for in full, no quibbles ! Hopefully the item will be here pretty soon .
My first time store visit as my 13 year old daughter chose her first electric guitar here. There was an impressive range on offer. Nerves were a factor at first, but she was put at ease with the help she received from staff in finding the right one for her. Ben spent time and care in taking her through the options. The customer service was superb. I'm sure that the experience means that she'll be a return customer.
Great products, prices and service. Really pleased with the purchase and at a really good price. All arrived very quickly and well packaged. Very happy all around - would highly recommend PMT to others.
Great service good product great delivery......one small thing.....it might be nice if you could provide a set up service for the banjo!?
Ben was patient and helpful with my purchase at the Manchester store. I didn't feel rushed and Ben gave good advice and even adjusted the instrument for me. I'm very happy with the product and service I received. Thanks 👍
Immediate assistance when I discovered I had made a mistake and not obtained a device I had expected to get.
Got everything I need
Decent delivery
Great service thanks
Purchased with the promise of next day delivery. Took a phone call, two days after purchase, and finally delivered 5 days after purchase.
I did complicate things slightly, but the people didn't just try and deal with it and then forget it, even when I was off the phone they took personal resonsibility for the problem and saw it through to a positive conclusion. Thank you for that and thank you Martin for a wonderful guitar.
Quick and easy
Helpful even though I had to do a return due to changing my mind. Lovely staff at Norwich shop.
The drum is great, dispatched very quickly. But the only gripe was issues with the courier otherwise PMT were excellent.
I came into the shop today to see if someone could check my equipment was working correctly; thanks to Luke he gave me a better understanding of my equipment and checked it all out for me 👍🏻
Easy site to negotiate, full details of item purchased.
I always like ordering with you as its very easy and straight forward. Lots of great gear to look at as well.
excellent service and delivery
Awesomewith quick deliver. I don't have a huge about to say, it was just an online order that was very quick. When I have got to the shop in person they have been very helpful.
Easy, arrived on time in good condition.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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