Great products
Great products, easy to use site, great customer service

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Great products, easy to use site, great customer service
Easy website, had the item i wanted in stock at a competitive price
Good price, delivered as promised. Thanks PMT I’ve used before and will again.
I bought a pair of Genelec 8020D's, this is the first time I've purchased from PMT and will definitely been a returning customer. Really great price and promt delivery.
I've previously bought equipment and musical instruments from PMT from the old shop in Southend for YEARS. We miss that store here (any chance of opening one here...we have only one music store here now). But the online experience of buying a pair of PreSonus BT monitor speakers was easy and seamless. Keep up the great work folks. No hesitation to recommend PMT to others. Great product too. Sounds great,
Ordered from you, before, and always been good service!
I haven’t received the Cymbal yet, and had no update on when I would receive it.
I placed an order with pmt for some RCF ART 915 speakers and steven from customer services connected me by emailing they might be delivered a few latter then what I thought but to my surprise they arrived on time and steven sent me a good will gift as a thank you the speakers are they best I have heard for a live church set up i can highly recommend the speakers and customer support from pmt above and beyond thank you so much for your help
Great Rotosound fuzz. 5*
Great product, great price, great service and prompt delivery.
Efficient service Goods were delivered on time
Great pricing, very easy to order, and delivered as scheduled
Excellent service
Prompt delivery
Great service with great speedy delivery!
Fantastic! Competitive prices, easy to place order, kept updated, very fast dispatch and delivery! Recommended.
Difficult to make purchase. Only two options. And that's not enough.
Collected a new snare drum from store. No box/bag and it was handed to me full of fingerprints & grime. Staff completely unhelpful. I'm pretty sure it was a display model but staff said it wasn't. I had to take the snare has I had a gig that day. Had to follow up with customer care to get the box delivered.
love PMT, always there for me!!! never die! 🫡❤️
Would like to comment on preoders however I'm still waiting on my item to be delivered been waiting over a month. So far not a very good experience.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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