Pinoy Tourism receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good day! I just wanted to thank you PINOY TOURISM, it’s my second time around to booked this EXCELLENT travel agency . The staffs are very accommodating and very responsive specially to sir EMIL who’s assisting me till the end!! Highly recommended this travel agency,best experience ever!🙏
July 1 – We visited Pinoy Tourism (agent: Ms. Cyra) to apply for an A-to-A exit. My boyfriend trusted her since she was the one who booked their tickets for their vacation in 2024. She offered a Sharjah flight for July 3, which we accepted because he needed to exit as soon as possible. We paid AED 1845. Initially, we thought she would apply for a Sharjah visa, as other agencies had told us that Dubai visas were risky due to high rejection rates. However, we later learned that what she actually offered was for a Dubai visa. Ms. Cyra explained that for cancellation cases, they typically apply for a Dubai visa, but for tourist visas, a Sharjah visa is being applied. July 2 evening – My boyfriend left Abu Dhabi for his 3 AM flight from Sharjah on July 3. July 3 – He exited to Kuwait and then returned to Sharjah, waiting for his visa. Before 6 PM, we received notification that his visa had been rejected. She informed him and asked if we wanted to reapply for a Sharjah visa, which would cost AED 1378. Given this situation, I decided to check with another agency and Re-applied his visa. Unfortunately his visa is still waiting for approval. July 5 Before 6PM, i received a call from Ms. Cyra, informing that we needed to book a flight for my BF ASAP because immigration had called and receive a warning that if he didn't leave that night or early the next morning, he would be deported. I asked her to check available flights and costs, and she found a one-way flight from Sharjah to Singapore for AED 4169. I called my friend, a travel supervisor at Bin Saleh, for help, and she contacted Ms. Cyra to discuss the situation. My friend advised me not to book the ticket, saying it was unlikely that immigration would call over the weekend, especially given that no visas were being approved. Following her advice, I decided not to book the flight. July 6 – At 11 AM, my boyfriend’s visa was approved, and he entered the UAE. To anyone reading this, please be careful when dealing with agents, even if the company is legitimate. You might experience something similar, and it seems some agents are taking advantage of the situation.
Extremely disappointed. When I asked about the possibility of an overstay fine, the agent said nothing and didn’t suggest rescheduling, even after seeing my mom flight details. She should have advised me properly, but showed no initiative. I ended up paying a fine and needing an outpass—all of which could’ve been avoided. Not professional at all.
And what happened with appointment was that we were clearly told ( on voice message) that our appointment is on 2/5/25 and then on 30/4/25 around afternoon randomly while discussing documents we discovered that appointment is on 1/5/25 ( No one mentioned to us that appt date has been changed) We had booked train tickets (140£ for both of us) to london on 2/5 We had to urgently book an emergency leave from hospital in order to attend appt on 1st and we even faced loss of 140£ train tickets since they were non refundable !!!
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pinoytourism.co.uk184 total • Write a review
Thank you Pinoy Tourism for assisting my mom's Uk visa application... Highly recommended agency. 😊
Date of experience: January 13, 2024
The company is very accomodating especially to Ms. LYN. Higjly recommendable.
Date of experience: January 9, 2024
Highly recommended agency for someone struggling with visa application, I appreciate all the help I’ve got from you 🙂 Thank you.
Date of experience: January 2, 2024
I absolutely am disgusted at how they are treating there clients. Imagine my mom, a 60 year old lady, has to wait more than 24 hours to have the visa approved. We have been asking help from your company and thankfully, one staff named Shiella was kind enough to assist us and update us despite my ranting and complaints. This company’s visa process team is soooo poor at their job! Good thing you have a wonderful receptionist who is good at handling customer complaints. Most of my mom’s other fellow passengers had their visa updated much easier and without fail but it seems that you need some things to workout and polish. I am writing this letter to make a statement and make sure that other reviews here are not just made up reviews!!! If your 4.8 star ratings is really worth the truth, then stand up for it and make sure it means something, otherwise, you might have more complaints like this. Make a contingency plan (despite the holidays) Give us alternatives Try to resolve and engage us These things were really lacking today… but when we initially started you were all ears for us because it will give you more money and after that you don’t care about what will happen next (obviously, that is what happened now). I hope that you will not have a worst customer experience other than this and please try to improve your process. I was really upset because my mom had to endure waiting for more than 24 hours. Can you even do that to your parents??? Think about it. Thank you and God bless.
Date of experience: December 30, 2023
