Pinoy Tourism receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good day! I just wanted to thank you PINOY TOURISM, it’s my second time around to booked this EXCELLENT travel agency . The staffs are very accommodating and very responsive specially to sir EMIL who’s assisting me till the end!! Highly recommended this travel agency,best experience ever!🙏
July 1 – We visited Pinoy Tourism (agent: Ms. Cyra) to apply for an A-to-A exit. My boyfriend trusted her since she was the one who booked their tickets for their vacation in 2024. She offered a Sharjah flight for July 3, which we accepted because he needed to exit as soon as possible. We paid AED 1845. Initially, we thought she would apply for a Sharjah visa, as other agencies had told us that Dubai visas were risky due to high rejection rates. However, we later learned that what she actually offered was for a Dubai visa. Ms. Cyra explained that for cancellation cases, they typically apply for a Dubai visa, but for tourist visas, a Sharjah visa is being applied. July 2 evening – My boyfriend left Abu Dhabi for his 3 AM flight from Sharjah on July 3. July 3 – He exited to Kuwait and then returned to Sharjah, waiting for his visa. Before 6 PM, we received notification that his visa had been rejected. She informed him and asked if we wanted to reapply for a Sharjah visa, which would cost AED 1378. Given this situation, I decided to check with another agency and Re-applied his visa. Unfortunately his visa is still waiting for approval. July 5 Before 6PM, i received a call from Ms. Cyra, informing that we needed to book a flight for my BF ASAP because immigration had called and receive a warning that if he didn't leave that night or early the next morning, he would be deported. I asked her to check available flights and costs, and she found a one-way flight from Sharjah to Singapore for AED 4169. I called my friend, a travel supervisor at Bin Saleh, for help, and she contacted Ms. Cyra to discuss the situation. My friend advised me not to book the ticket, saying it was unlikely that immigration would call over the weekend, especially given that no visas were being approved. Following her advice, I decided not to book the flight. July 6 – At 11 AM, my boyfriend’s visa was approved, and he entered the UAE. To anyone reading this, please be careful when dealing with agents, even if the company is legitimate. You might experience something similar, and it seems some agents are taking advantage of the situation.
Extremely disappointed. When I asked about the possibility of an overstay fine, the agent said nothing and didn’t suggest rescheduling, even after seeing my mom flight details. She should have advised me properly, but showed no initiative. I ended up paying a fine and needing an outpass—all of which could’ve been avoided. Not professional at all.
And what happened with appointment was that we were clearly told ( on voice message) that our appointment is on 2/5/25 and then on 30/4/25 around afternoon randomly while discussing documents we discovered that appointment is on 1/5/25 ( No one mentioned to us that appt date has been changed) We had booked train tickets (140£ for both of us) to london on 2/5 We had to urgently book an emergency leave from hospital in order to attend appt on 1st and we even faced loss of 140£ train tickets since they were non refundable !!!
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pinoytourism.co.uk184 total • Write a review
Thanks so much In 2 days I get my visa 6 months
Date of experience: December 19, 2023
Thank you pinoy tourism for being hands on to your client specially to Ms JAJA, shout out to you..Keep up the good work your so nice and good to your client, you ddnt fail us to answer our conserns.💪☺️☺️
Date of experience: December 19, 2023
Overall, great experience. They reply immediately to all your questions. Someone will also assist you on the day of the appointment. Much recommended
Date of experience: December 16, 2023
My experience with Pinot Tourism was awesome. It was very fast , reliable and efficient, the staff who attended to me was so nice and accommodating. My passport was delivered to my house just within 10days . This was so stress free compared to my last experience. I will 100% recommend
Date of experience: December 14, 2023
Very accomodating staff and easy to approach especially you have questions. They constantly reply the messages also they will guide you for everything. Thank you Pinoy Tourism!Keep up the good work!!!
Date of experience: December 5, 2023
They answered all my questions and got us timely appointments when it was really difficult to get appointments. 🙏🏻
Date of experience: November 24, 2023
US
My experience with Pinoy Tourism was excellent, especially Mr FAIZ the honest person I have seen with very professional and hard work, to make his costumers have high quality of services. I got the Schengen visa for my family on time.
Date of experience: November 24, 2023
Warning do not deal with this company they will fraud you. Hello everyone this is my case I applied for a visit visa for my brother and I paid 820 AED for charges, they promised me within 3 to 7 days It would be issuance so after 7 working days Jessica from Pinoy contacted me to that the visa was rejected because my brother has active visa so this the fraud here what actually happened that they take the money and gave my brother documents to another third part company the sold my brother documents and Now I opened complaint by Economic and Tourism Dubai this is complaint number EC-43938 after finish investigation Dubai police will arrest them because they are fraud company.
Date of experience: November 17, 2023
I recieved my schengen visa and i got one year, Very good recommendation ,so fast and quick, they are very helpful and give time to reply,whenever i ask , proven and thank you
Date of experience: November 6, 2023
