Pinoy Tourism receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good day! I just wanted to thank you PINOY TOURISM, it’s my second time around to booked this EXCELLENT travel agency . The staffs are very accommodating and very responsive specially to sir EMIL who’s assisting me till the end!! Highly recommended this travel agency,best experience ever!🙏
July 1 – We visited Pinoy Tourism (agent: Ms. Cyra) to apply for an A-to-A exit. My boyfriend trusted her since she was the one who booked their tickets for their vacation in 2024. She offered a Sharjah flight for July 3, which we accepted because he needed to exit as soon as possible. We paid AED 1845. Initially, we thought she would apply for a Sharjah visa, as other agencies had told us that Dubai visas were risky due to high rejection rates. However, we later learned that what she actually offered was for a Dubai visa. Ms. Cyra explained that for cancellation cases, they typically apply for a Dubai visa, but for tourist visas, a Sharjah visa is being applied. July 2 evening – My boyfriend left Abu Dhabi for his 3 AM flight from Sharjah on July 3. July 3 – He exited to Kuwait and then returned to Sharjah, waiting for his visa. Before 6 PM, we received notification that his visa had been rejected. She informed him and asked if we wanted to reapply for a Sharjah visa, which would cost AED 1378. Given this situation, I decided to check with another agency and Re-applied his visa. Unfortunately his visa is still waiting for approval. July 5 Before 6PM, i received a call from Ms. Cyra, informing that we needed to book a flight for my BF ASAP because immigration had called and receive a warning that if he didn't leave that night or early the next morning, he would be deported. I asked her to check available flights and costs, and she found a one-way flight from Sharjah to Singapore for AED 4169. I called my friend, a travel supervisor at Bin Saleh, for help, and she contacted Ms. Cyra to discuss the situation. My friend advised me not to book the ticket, saying it was unlikely that immigration would call over the weekend, especially given that no visas were being approved. Following her advice, I decided not to book the flight. July 6 – At 11 AM, my boyfriend’s visa was approved, and he entered the UAE. To anyone reading this, please be careful when dealing with agents, even if the company is legitimate. You might experience something similar, and it seems some agents are taking advantage of the situation.
Extremely disappointed. When I asked about the possibility of an overstay fine, the agent said nothing and didn’t suggest rescheduling, even after seeing my mom flight details. She should have advised me properly, but showed no initiative. I ended up paying a fine and needing an outpass—all of which could’ve been avoided. Not professional at all.
And what happened with appointment was that we were clearly told ( on voice message) that our appointment is on 2/5/25 and then on 30/4/25 around afternoon randomly while discussing documents we discovered that appointment is on 1/5/25 ( No one mentioned to us that appt date has been changed) We had booked train tickets (140£ for both of us) to london on 2/5 We had to urgently book an emergency leave from hospital in order to attend appt on 1st and we even faced loss of 140£ train tickets since they were non refundable !!!
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pinoytourism.co.uk184 total • Write a review
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This isn't a difficult review to write, as normally I don't give a 5 Star rating. In this case it's the easiest. I have had an amazing experience with Pinoy Tourism, to obtain my UAE Visa, timeously I might add. Initially, I was informed that the process could take up to 5 working days, after my documents were received by them as well as Payment received. This all happened in 24 hours.. Absolutely Brilliant. I have to give a shout out to 2 members that I dealt with, namely Lyn and Khazi.. Thank You so much for your time and efforts. My experience throughout the process was very Professional... I'll be in Dubai soon,, thanks to Pinoy Tourism
Date of experience: February 29, 2024
The official dubai website is a disgrace. However this company did a brilliant job and took the hassle out of the process. Special shout out to Sid for a great service.
Date of experience: February 28, 2024
Never again, very bad customer service and the refund is taking so much. As per their policy it should not be more than 72 to 96 hrs but it's way more than that now. And whenever i sent them email multiple times but their response will always take 3-4 days for a reply with no clear answer of when and how much. Not a good experience indeed
Date of experience: February 9, 2024
Thank you for the quick professional service! LYN was very informative and helpful
Date of experience: January 29, 2024
I'm so much disappointed experienced in Pinoy Tourism,Poor Customer Service,There is no Assurance with your application,don't care about their clients,I don't have trust now Pinoy Tourism anymore,very slow service,not satisfied and feeling uncomfortable to deal with them.
Date of experience: January 27, 2024
Your service is the best thanks a lot
Date of experience: January 20, 2024
Thank you. The visa processs was fast and was issued right on time. See u in Spain 🇪🇸 🙌
Date of experience: January 20, 2024
Excellent service and timely delivery.
Date of experience: January 15, 2024
