Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
Pilot Freight Services receives overwhelmingly negative feedback from customers, with many expressing frustration over delays and poor communication. Reviewers frequently mention that deliveries are late or not completed at all, with some claiming that the company falsely states attempts were made to deliver their packages.
While a few customers highlight positive experiences with specific staff members, such as Travis and Ivan, who provided fast and professional service, these instances are rare. Common complaints include damaged items upon arrival, lack of updates on tracking, and unresponsive customer service. Many people advise against using Pilot Freight Services, citing it as one of the worst shipping companies they have encountered. Overall, the sentiment is predominantly negative, reflecting significant dissatisfaction with the company's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 1 |
| Dec 25 | 1.0 | 1 |
| Jan 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good communication when calling to set up an appointment, and the delivery person arrived well within the delivery wi...”
“com and wasn't happy about the 9-day delivery day wait, but not much I could do about that”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 67 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Pilot Freight Services is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.3).
60 reviews of Pilot Freight Services. Filter by what matters to you.
Pilot had the item in their possession for 2 days prior to delivery day. They had the item on 5/16/2023 delivery was scheduled for 5/18/2023 they called in the afternoon to let me that they were not Going to deliver the item until 5/22/2023 completely unacceptable !!! But you as the consumer are powerless
Thank you to the lazy driver for dropping a full pallet of blinds in the driveway of my business without coming to the door and telling us they were there. Receiving a phone call telling me there were blinds sitting outside in the elements is not the great news when you are the only one on campus to move 25 blinds across 5 acres to another building by yourself. Not only would I never use Pilot to ship or delivery anything for me or my company, I will no longer do business with Lowe's where a delivery is involved. After reading reviews it appears this is a on going issue with your company. My recommendations.... don't use them.
This company transports freight for Amazon.com. I am rating them at 1 star, because they do not scan the Amazon Return Label when they receive a returned piece of furniture. This problem leaves the Amazon customer hanging for weeks, unable to receive a refund, because Amazon has no record that the furniture was picked up.
These, I don’t even know how to describe them have no manners, respect or courtesy! I don’t know how they remain in business!!! I would love to get another call from them to pick up any product from me and then that person would definitely get it!! I wish I could give 0 starts
My package was set to be delivered on a Saturday between 12-3. No package! I called the company and they said they are closed on the weekend!!!!! Why do they have a schedule set up to deliver on Saturday’s? My package is sitting in the warehouse and no one has contacted me to reschedule. I’m surprised Amazon uses this company. I’m going to be looking for a refund and it’s costing Amazon money!!! So frustrating!
This is one of the worst shipping companies. I paid over $500 to get a piece of artwork shipped from Dallas to Tampa. It was picked up on 12/14/2022. It was delivered to Dallas airport on 12/16/2022. It still sits there according to tracking on January 3, 2023. NO ONE FROM THE COMPANY WILL RESPOND TO ME VIA WEBSITE, EMAIL, OR PHONE. Advertised 24/7/365 customer service is a complete lie. Negative feedback across multiple platforms is the norm. HOW DO RESPECTED COMPANIES STILL USE THIS COMPANY. I AM EXPLORING LEGAL ACTION.
Horrible shipping company and shame on Amazon for using them. Bought a chair from Amazon and have been trying to send it back now for two weeks. Pilot never showed and never called twice in a row. I called Amazon and they apologized and set shipping up again with this crappy company. Just don't do it, find another shipping company.
They picked my item up and I was supposed to get it any time upto 10 at night on the 28th ,still not received it.
2 times I've trusted them to pick up a package 2 times no show don't use this company
I paid Pilot Shipping to ship two large boxes (expensive HiFi speakers) to be transported on two separate pallets and specifically told them NOT to stack the boxes on one pallet. They went ahead and stacked the boxes on one pallet (to save money probably) and of course the speaker that was under the other one arrived damaged. Pilot was a NIGHTMARE to deal with and after almost a year they confirmed that they were denying the claim even though I purchased $10,000 insurance to cover the shipment. I ended up giving the recipient $2500 of my own funds to cover repair. I will never work with Pilot Again and have never been treated so horribly. It was clear that all of them were just trying to cover their asses. I am happy to tell anyone the specific names of these people with the hopes that no one gets ripped off in the future.
I wish I could give a negative but it would be in the billions. Delivery’s always late. Ordered a shower kit and only had got the base. Walmart said we needed to return the whole kit for a refund. WOW can’t return what we don’t have I don’t get it so many business use them. Something is wrong here. Complaining goes nowhere.
1 star is too much for this "company". They haven't delivered my package and have had it stuck in "Out for delivery" for 4 days now. Their website's tracking feature doesn't work and the website only has Lorem ipsum. I fully expect my package to be broken when it arrives.
(See clemenscomet.com where I’m a Nobel Prize in Physics Candidate-I ain’t dumb, folks, like Pilot treated me. All 3 including Pilotdelivers.com, Home Depot, and Pilot’s phone said package must be scheduled for delivery but their system refused me scheduling it. I finally got a jerk girl on her period angry at the world that yelled at me about how stupid Home Depot employees are. She finally told me there was no schedule required and got my NEW phone not in there system. After yelling at me for 15 minutes, she realized they were wrong. VENDERS: I’LL REFUSE ALL PILOT SHIPMENTS IN THE FUTURE FROM ALL VENDERS, YOU MORONS.
Pilot Freight is telling me that because I'm not listed as the billable party for this shipment. Claims are a direct reimbursement of monies exchanged between Pilot and its customer. Please reach out to your place of purchase to proceed. How do I get my refund? It is said that the transmission has been returned back to the seller. Confirmed with video proof by the drop off location Rick case Honda, The courier group pilot came by and picked it up. Contact them or your purchasing company. So now Miguel the Seller is not communicating with me due to use a 3rd party which is your company who purchased it from them. Please get back to me asap.
One star is too much for this company. They need to close this place down. I am so upset because the delivery guys left my new construction home. damaged my new hardwood stairs and stairway wells, and when I mentioned this to them, I was asked to take pictures and the company will reimburse you. It has been weeks and I am not getting any responses from them. I had to involve the company I bought my furniture from.... I will be sure to ask if I ever buy anything, who they use for delivery.
If I could give less than 1 I would. We were supposed to have a washer delivered and the old one picked up. They dropped off the washer, didn't install it because we had rails on the stairs and they needed to be taken off. It took us 5 minutes to take them off, but they said they didn't have time and will come back tomorrow. They never did. We had issues with the washers from LOWES and said we want the washers either properly installed or taken back. They arrived and said they can't do anything because they washer is defective. They knew the washer was defective, why even show up then. Anyway, them and lowes experience was just complete disrespectful garbage.
I received an incorrect toilet and Amazon set up Pilot Freight to pickup the toilet on 4 Oct between 1500 and 1800, no show, no phone call and when I called twice, the agent tried to call the driver twice and he didn't answer or answer email by agent. This is unacceptable service!!
I had a Lowe's delivery of a refrigerator with optional icemaker. They attempted to install the incorrect icemaker and then left. I waited for the correct icemaker and several days later Pilot returned but forgot the flex hose. The instead connected directly to my copper line which now leaks AND the icemaker doesn't function. Better Business Bureau is handling my complaint vs. Lowe's and I'll file against Pilot today. 9/27/22.
This delivery service is basically a scam. It may just be my local hub, but every time a purchase something online and the tracking number shows up as Pilot for the delivery service, I know I'm in for a nightmare. This year alone I have had the misfortune of having 4 "deliveries" through them. One was a toaster which was "Lost in Transit". Then a TV from Amazon. The delivery date for the TV came and went. They called and scheduled a delivery for the following week. That day came and went. I called back and they said they forgot to put it on the truck. I told them to just bring it tomorrow. They said that they only deliver to my area on Thursdays, so they scheduled it for the following week. I finally received it on that day (3 weeks after original date, and many phone calls later). I met the driver outside and he put the TV on my porch. He says, "Man this is a nice TV. I'm surprised it made it here. Most guys in the hub see this and they just keep it and mark it as lost. Not me though, I take pride in my work." This is a real-life conversation with this guy, who seemed nice, by the way. Then I ordered two pools from Walmart recently, both on the same day. This was a few months after the TV fiasco. I got the tracking numbers showing both as being at my local hub. The hub is literally one town over from the Walmart facility that sent the items out, and the hub is about 30 minutes from my house. Anyway, huge 20 foot pools, boxes are 5 feet high and weigh 200 LBS. A few days after I order them, I see on the tracking that they are in pre-call, which I know from before means they are going to call me to schedule a delivery. So I wait. The next day I'm out shopping and the delivery driver for Pilot calls me and says "I was just at your house to deliver a pool, but no one answered the doorbell". I told him "I'm not home because there was no appointment set, and you are the first person I talked to about this delivery. By the way there should be two pools." He said he only had one but he would contact his people about the other one. I then asked him to just go back to my house and leave it outside, which he did without incident. That pool was only received a few days late. I waited a few days, and tracking still stated the 2nd pool was at my local hub, so I contacted Walmart and asked for a refund and told them I didn't want the 2nd pool anymore. They said they would send a refund immediately. Two hours later the tracking for the 2nd pool was updated to say delivered to my house. Needless to say I received no pool. I contacted Walmart the next day and they said they never sent the refund. I also emailed Pilot to tell them the pool was scanned as delivered, but I never received it. Walmart told me since it was scanned as delivered I would have to wait 48 hours before getting a refund in case it shows up. A few days later I contact Walmart and told them it still didn't show up, and they sent my refund. Later that day I get an email from Pilot, with numerous misspellings and grammar mistakes, saying that they marked it as delivered because it was "Lost in Transit". They said someone looked in the warehouse for it and couldn't find it. A 200 LB, 5 foot box. They "had to mark it as delivered to clear it out of their system". In conclusion. This year alone, 4 "deliveries" from Pilot from 3 different stores scattered over several months = 2-"Lost in Transit", 1-delayed multiple times, 1-delayed only a few days, then randomly delivered without an appointment or any communication. If any retailer sees this, please DO NOT USE PILOT. I realize buyers don't really have a choice, unfortunately.
Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
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