Excellent!
Excellent!! Nothing else to say. Thank you

10 months ago
Arrived quickly beautifully packaged with clear instructions and links for back up.
10 months ago
Great product which is easy to order and quick delivery is the icing on the cake. Thank you!
10 months ago
Delighted with the new system, vast improvement on my old one.
Excellent!! Nothing else to say. Thank you
I’ve had a great experience with Phox over the years with my filters but the time had come to have a new jug so went with the wave and am very pleased the look the pouring every thing about it is amazing
Phox are easy to buy from online always well packaged and received quickly. We enjoy the taste of the filtered water and appreciate that there is less waste plastic involved.
I’ve been a Phox customer for a couple of years now and have found that their filters are brilliant. I have their Maxtra compatible filter which works well. I use the Clean filters as I live in a hard water area, but have also used the Alkaline filters too. I buy the filters in the 12 month supply as it’s best value for money.
The freshest cleanest water I’ve ever tasted! Plus my kettle isn’t caked with limescale
Love using the filters, delivery good, value for money, kind to the environment
Speedy service from Phox. Great product
Do not buy the Phox V2 unless you are physically very strong! The presentation is beguiling but the design is poor, and it is difficult to assemble and very heavy to use. Fitting the two parts together is a struggle every time and often doesn't work, resulting in leaks and spillage - and sometimes catastrophe as the two fall apart when lifted.
I paid $260 for this filter that is just an ordinary activated charcoal filter system you basically have after three cycles of filtration four times more solids in the water than the initial source and then after three cycles you start having the same quantities of solids including nitrates fluoride heavy metals and all the nastiness you basically want out it's still there after 7 cycles apparently it's supposed to filter nothing just the other the taste and some potential contamination of bacteria but nitrates actually gives cancer and so does fluoride so who's going to pay $260 for a filter that has absolutely nothing I ask for my money back calling it 'pure water filter' it's a pure misleading dishonest strategy.
Way better than wasteful plastic refills. Tastes great, too.
We’ve been using Phox water filters and jugs since 2021. The variety of filters is great, we used the alcaline pack initially and then moved to softening pack, which works wonders for our hard water and we’ve noticed a massive difference with decreasing the frequency in which we need to descale our kettle. The taste is amazing, it gets rid of the chemical smell of tap water too. Would 100%recommend!
Extremely helpful. Something was missing from my order and they sent out a replacement very promptly.
Over exceeded delivery timescales. Arrived a day earlier than expected. The video on how to assemble is a good idea and made it very easy to follow.
I have tried both the clean and alkaline filters. I live in a soft water area and find the magnesium filter leaves a taste to the water. The opening flap of the lid has broken in my glass jug after just a few months. Apparently there isn’t a warranty for this and postage of £5 seems a little steep for a replacement flat lid.
well it was on time and despite my changing addresses and not telling you, packet still got delivered.
Love the glass jug, the smell/taste of chlorine in the water has disappeared I can finally enjoy drinking water from the tap!
Does what it's intended for, service is good too , cuts down on plastic waste, what's not to like?
Well designed product with a great ethos behind it. Good price, good filtration and good design on the refillable cartridge. If it came in a cream colour that would be even better, but black will do.
nice water :)
Delivered on time in sensible, sustainable packaging
Based on analysis of 25 reviews rated 1-2 stars for Phox Water
“I have been a customer since 2022 and love the product”
“This did nothing despite having a misleading response, and my jug has now been delivered to my previous address”
“As soon as I ordered it, I realised my address is incorrect, I immediately (2 minutes later) reached out via email to...”
“Had to cancel my order as they apparently are unable to change shipping addresses on orders that haven't been fulfill...”
“I paid $260 for this filter that is just an ordinary activated charcoal filter system you basically have after three...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives high praise from customers for its excellent products and outstanding customer service. Reviewers frequently highlight the great taste and quality of the water after using the filters, with many noting how easy the ordering process is and the prompt delivery of their products. The subscription service is particularly appreciated, ensuring that customers never run out of filters. However, some consumers report occasional issues with order fulfillment, such as misdelivered packages due to printing errors on labels. Despite these minor complaints, the overall sentiment remains overwhelmingly positive, with many expressing satisfaction with the product's effectiveness and the company's commitment to environmental sustainability. Overall, Phox Water is regarded as a reliable choice for water filtration needs.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.