Easy to reorder
Easy to reorder. Like the packaging as all can be recycled - no plastic.

10 months ago
Arrived quickly beautifully packaged with clear instructions and links for back up.
10 months ago
Great product which is easy to order and quick delivery is the icing on the cake. Thank you!
10 months ago
Delighted with the new system, vast improvement on my old one.
Easy to reorder. Like the packaging as all can be recycled - no plastic.
Easy to reorder, order arrived quickly and well wrapped, with recyclable packaging.
Excellent product. Super fast delivery.
Easy to use website and quick delivery.
Update: Still very happy with the cleanliness and purity of water - the only thing I would point out is that there might be a bit of a manufacturing fault with regards to the shape of the product. The plastic does not fit on the glass jar very easily, it took me a few tries and I have seen some reviews from people saying they have broken the glass accidentally because it disconnected itself from the plastic top and handle. Just might be some constructive feedback to pass on to the creators. Other than that, I agree very much with eco-friendly ideas! Just received the filter today - the water is instantly more clear, purified and all the chlorine smell and taste has gone. Very satisfied and would definitely recommend it! Efficient and eco-friendly on the top of it all!
Easy ordering and super fast deliver. Thank you
We have the original smaller jug but found that we use it so much it has to be topped up a lot. The fridge door jug is a better size and conveniently sits in the fridge.
My order was dispatched very quickly and delivered within a few days. The packaging and instructions were simple and clear. The jug itself is beautiful and fits perfectly in the fridge door. The water tastes great and I’m very happy with my purchase. The app to remind you when to change your filter is very handy.
Refills received promptly.
We’ve been ordering Phox refillable packs since 2020 after buying 2 filter jugs. What attracted me to this company was the environmental stewardship reflected in their products. We love using the filter refills knowing less is going into landfill and our bodies are receiving clean, healthy water for life.
Lovely Water flavour (alkaline filter), quick delivery. Good design.
The delivery method was what I was hoping for with Royal Mail. I wish the jug would fit in my fridge door or even fridge! I hope the customer service will be excellent should I need it! Having said that I am not disappointed with the item and the water definitely tastes better in this brand than the one I was using!
Brilliant , loving the water filter
Easy ordering and delivered really quickly. Love using plastic free and water tastes much better even use filtered water in my kettle.
Great tasting water and no plastic refills
Great product & great service, sustainability at a reasonable price. Easy to use water filtration system without the exploitive pricing of other filters.
Product arrived promptly
I made a mistake with my address and royal mail couldn't deliver the package but it was sorted by Phox customer service. So well done.
Quick delivery, easy to put together and before you know it your drinking your filtered water.
Does what it says, refill kit for Phox water filters.
Based on analysis of 25 reviews rated 1-2 stars for Phox Water
“I have been a customer since 2022 and love the product”
“This did nothing despite having a misleading response, and my jug has now been delivered to my previous address”
“As soon as I ordered it, I realised my address is incorrect, I immediately (2 minutes later) reached out via email to...”
“Had to cancel my order as they apparently are unable to change shipping addresses on orders that haven't been fulfill...”
“I paid $260 for this filter that is just an ordinary activated charcoal filter system you basically have after three...”
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Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives high praise from customers for its excellent products and outstanding customer service. Reviewers frequently highlight the great taste and quality of the water after using the filters, with many noting how easy the ordering process is and the prompt delivery of their products. The subscription service is particularly appreciated, ensuring that customers never run out of filters. However, some consumers report occasional issues with order fulfillment, such as misdelivered packages due to printing errors on labels. Despite these minor complaints, the overall sentiment remains overwhelmingly positive, with many expressing satisfaction with the product's effectiveness and the company's commitment to environmental sustainability. Overall, Phox Water is regarded as a reliable choice for water filtration needs.
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