10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Having been let down by delivery company Evri I contacted pets at home and spoke to Rory W who apart from apologising (which wasn't necessary as it's not pets at home fault) ordered a replacement order to be delivered tomorrow. Thank you to Rory W
Just spoken with Danielle W on the online chat to resolve an issue I was having trying to get a home delivery, the system was saying it couldn't deliver to my address, when it had been for years. She quickly managed to work out the issue and helped me to resolve and get my order in.
Managed to speak to someone straight away and I found they were very helpful with my enquiry
I visited your Hinckley Store for advice on grooming.I was directed to the grooming suite for free helpful advice.All the staff are always helpful.I visit Pets At Home at least once a week. One caveat.The app s offers never seem to match anything I am buying.
My order for collection from store had been lost. Having spoken with Lian D via the online chat, my issue was resolved instantly and will be delivered to my house next day. Great customer service from Lian.
Store workers very helpful in chesterfield quick delivery online
The service is usually pretty good but this time I paid for next day delivery and that didn't happen. DPD did not deliver until the day after.
Lovely staff helpful and kind Vets is also brilliant
My issue was resolved within seconds Had a missing parcel and the assistant on Live Chat was super helpful and efficient
Helpful team. If you contact them directly they will try and sort any issues you have
Good range of stock. Competitive prices.
Brilliant service! There was a random error with the label on my package causing my easy repeat order to not be delivered and the speedy fix offered by Alice T on customer service was fantastic. Thank you!
Pleasant helpful staff
7days to deliver on order day delivery was on a Tuesday order came 3 days later
Love Pets at Home
After our repeat subscription order for dog food had gone missing at the evri depot I was expecting a battle to rectify this. However I spoke with a lovely agent called Leoni P who was so helpful and apologetic and replaced our order without any fuss at all on a next day delivery. Excellent customer service thank you
No waiting straight in on time
Easy to use web page. Good prices. Reasonably good delivery times
I bourght dog food and I had a voucher for a free toy but there was none in stock and wasn’t given an alternative option and didn’t have the chance to get it another day as the voucher expired the next day I was very disappointed.
Evri haven't delivered my order yet.
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
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Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
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