Pets at Home Reviews

Kylie S was incredibly kind and very helpful. No delay just fast service. Made the experience very swift and pain free. 10/10 service

Fantastic. Excellent range and stock levels are great. Lots of good quality pet related items to choose from, foods, toys, many more. Very good for small animals and not just dogs and cats, which are also excellently catered for.

All goods well displayed .

It was nice to see a vet that is very caring and helped to calm my dog so she could cut her nails

The only reason that I have given the 5 star rating is due to Hollie.R in the Live Chat room. This is because she was very helpful and listened to my problem and resolved this for me very quickly. Hollie was attentive and professional and I had a very good customer service experience.

Everyone if always helpful and friendly. Service is fast and attentive.

This is the second time recently that I’ve ordered for home delivery and there’s been a delay on receiving the food for my pet. If there is a delay with deliveries, this should be highlighted so customers can make alternative arrangements. My recent “next day delivery” order not only arrived later than it should have, the courier took it a mile down the road to the local post office, despite someone being in to receive the parcel that day. This meant I wasn’t able to collect this heavy package until the day later. Your service used to be reliable, but something has really declined of late.

Their customer service is accesible and quick to respond and solve. Thank you Rory W. It was frustrating in the chat that you are asked to upload a photo but then it won’t accept any photos above 5mb, and that was a photo taken with my phone. It would be 5 stars if the people at the warehouse knew what they are doing as this is the 2nd time I have issues with an order

The help that I received from Alice today, a professional and promptly answer regarding the situation with my case was extremely important. She was the only person who actually give me information and try to solve the problem! Thank you Alice ,for your help! You are doing an amazing job and I wish employee like you to be behind the reception and in the shops ,to delegate an amazing customer service as you do!

The person I spoke to made the process of cancelling my subscript easy and hassle free, which is great as I am only cancelling as my pet passed.

I'd ordered a few items from Pets at Home, and one, Scottish Salmon Oil, had leaked all over. I went on their chat and got it sorted super quick - it only took about two minutes. I was to dispose of the bottle I had, and a new one would be sent. This was on a Saturday. I received my new bottle the next day, on Sunday. Most impressive!

In store staff are extremely helpful, but the subscription service is absolutely diabolical. Items don't get sent but there is no notification, deliveries get split up for no reason at all and the communications from the service centre never answer the actual queries/questions asked. This is my second attempt at using the subscription service and now unfortunately am looking at other alternatives

Good customer service and suggesting I add to the order to make up to the voucher price

I spoke with Alice the agent on live chat. Very quick to solve my query and I didn’t have to wait more than 5 minutes to speak to someone. lovely live chat experience :)

A good selection of cat food, etc. Plus, staff at the Sheldon branch in Birmingham are alway pleasant and helpful.

Just spoke with claire c regaurding missing iteams from my order was very quickly investigated and replacement order sorted out for delivery

Great Vegan wet and dry food at reasonable price. Delivered as promised.

Professional staff,always on hand to help and advise.

Staff and always helpful, friendly and do their best.