Amazing customer service today from…
Amazing customer service today from Alice T.Great help and support from a true professional at the pet@home customer service team

10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Amazing customer service today from Alice T.Great help and support from a true professional at the pet@home customer service team
Spoke today with Julie L on live chat who sorted my problem, not a Pets at Home problem, but Evri courier consistently letting them down.
Always a pleasure to deal with Pets at Home, staff are always friendly and helpful
The staff are friendly and helpful if you have a question to ask them, and more than once they have carried what I have bought for my pets to my car and unloaded it for me which I am very grateful for.
Good staff 🙂
Had issue with online delivery spoke to someone who solved the problem instantly
Alice T was really helpful after a EVRi mishap. Reordered for me, should be with tomorrow. The dog will be pleased.
Good choice of stock Good knowledgeable staff
Delivery on time always no problems
Excellent customer services, although I don’t like “chat services”. I think a huge company like Pets at home, would benefit from an actual customer services telephone line. I don’t want to chat online, because it’s a complete ball ache. I’m in my 40’s & don’t want to do it. For the older generation, like my Nan, who hasn’t got the internet, this really isn’t helpful. That said my query was resolved.
your are normally friendly guys,only trouble you dont open till 9am,i think you would have more customners if you opened at 8am
I contacted pets at home about a missing order and Damilola was most helpful and dealt with my query efficiently and quickly
Sophie M resolved my issue very quickly and no hassle.
This is my dogs favourite place. Staff always find time to make a fuss of him. Very friendly and helpfull staff.
Just chatted to Sophie M online and problem with items missing resolved very efficiently.
Helpful staff
Staff very nice and knowledgeable, always someone there I can ask a question and they will do the best to answer it. 👍 for your staff!
I placed my order and got 2 companies saying they would deliver my order, I phoned and was told they had no.idea about the companies they use,absolutely shocking customer service
Every time I visit the store your colleagues are always super helpful . Many thanks .
When my order was misplaced by the delivery company, I was lucky enough to get Rory W. on the customer service chat. He located my information and replaced my order with lightning speed and true kindness. Excellent customer service, Pets at Home!
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
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Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
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