Pets at Home Reviews

Spoke today with Julie L on live chat who sorted my problem, not a Pets at Home problem, but Evri courier consistently letting them down.

Always a pleasure to deal with Pets at Home, staff are always friendly and helpful

The staff are friendly and helpful if you have a question to ask them, and more than once they have carried what I have bought for my pets to my car and unloaded it for me which I am very grateful for.

Good staff 🙂

Had issue with online delivery spoke to someone who solved the problem instantly

Alice T was really helpful after a EVRi mishap. Reordered for me, should be with tomorrow. The dog will be pleased.

Good choice of stock Good knowledgeable staff

Delivery on time always no problems

Excellent customer services, although I don’t like “chat services”. I think a huge company like Pets at home, would benefit from an actual customer services telephone line. I don’t want to chat online, because it’s a complete ball ache. I’m in my 40’s & don’t want to do it. For the older generation, like my Nan, who hasn’t got the internet, this really isn’t helpful. That said my query was resolved.

your are normally friendly guys,only trouble you dont open till 9am,i think you would have more customners if you opened at 8am

I contacted pets at home about a missing order and Damilola was most helpful and dealt with my query efficiently and quickly

Sophie M resolved my issue very quickly and no hassle.

This is my dogs favourite place. Staff always find time to make a fuss of him. Very friendly and helpfull staff.

Just chatted to Sophie M online and problem with items missing resolved very efficiently.

Helpful staff

Staff very nice and knowledgeable, always someone there I can ask a question and they will do the best to answer it. 👍 for your staff!

I placed my order and got 2 companies saying they would deliver my order, I phoned and was told they had no.idea about the companies they use,absolutely shocking customer service

Every time I visit the store your colleagues are always super helpful . Many thanks .

When my order was misplaced by the delivery company, I was lucky enough to get Rory W. on the customer service chat. He located my information and replaced my order with lightning speed and true kindness. Excellent customer service, Pets at Home!