10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Order cancelled after the goods should have been received. We can't just use an alternative food since changes in diet can cause bunnies to go into gut stasis. We feel totally let down as it's now too late to make a purchase elsewhere. Shambles of a company!
Order always arrives on time in good condition and I am kept informed of the delivery.
Great service,fish I buy are always first class and the staff are very friendly and helpful
Excellent staff.
Great range of products and easy to pick up
Had a slight issue with my order but paige helped me sort it out quickly amazing customer service and a great company will use again
You've got everything I need under one roof, Groomers, Vet and a shop that stocks everything I might need
Had to wait to start chat but issue wasresolved immediately and replacement ordered
Great customed service. Had an issue with an item being damaged in delivery. Quick response and dealt with promw
Friendly staff
I was helped by Ben Dodd today when I made contact via Live chat regarding my missing subscription. He was very helpful and resolved the issue quickly for me. Thank you Ben! 😁
Everything so help full always there need there help
Polite staff and clear signage
The Helpful Store. The Assistance are always friendly and helpful. Special offers on cat food and other cat offers are easy to access and good savings.
Helpful staff in store who guided us to what we were looking for
Staff very helpful and polite nothing is to much to ask for.
Always have a great variety of products at competitive prices, all staff are very friendly and helpful
Evie was very helpful and understanding, she was able to replace my order with no problem.
I don’t think the staff care as much as they did 2 years ago, staff morale seans non existent
Always deliver on time and keeping my spaniel fit and healthy
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
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Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
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