Helpful and knowledgeable
Helpful and knowledgeable

10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Helpful and knowledgeable
All staff are very helpful.
Amazing staff
Always had great service from pets at home both in store and online ordering.
Your staff are so helpful, knowledgeable and friendly
Excellent staff and great range of products for our new puppy.
Helpful staff
Good customer service, very friendly and helpful staff when you arrive and helpif you wish.
Good value. Good choices in available foods and friendly helpful staff. Always served with a smile.
Julie L was very helpful and polite. She solved the problem I had, to my complete satisfaction.
Product delivered promptly every month without fail
I received a damaged delivery with items missing. I spoke to Rachel F. And she sorted my query out straight away. Very impressed with the response.
really helpful staff
Great service from James M, very helpful with my query and was quick to help me. Excellent service.
1st off the online order came a few days apart still incomplete but speaking with Rachel in customer service she has worked to resolve the issue and I await my order 10 out of 10 for customer service but less for ordering and delivery and time thought ordering online was suppose to be easy going back to shopping myself
I love visiting Pets at Home. I always check out the pets and am tempted every time. I can always find what I want AND things I didn't go in for!
Kylie was an absolute gem. I had an issue with my local store and she resolved it like a pro. Was very quick with her responses and provided excellent customer service. Thanks so much.
Excellent service free and super quick delivery use them all the time
There so polite they treat our pets with respect and are always kind
Helpful and friendly advice. Clear information as to what was required.
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
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Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
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